Ryan McFarland
Gibsonia,PA
Summary
Dynamic professional with a proven track record, adept in verbal and written communication and Microsoft Office Suite. Excelled in customer service, resolving issues promptly, and maintaining high organizational standards. Skilled in multitasking, demonstrated through effective prioritization in fast-paced environments. Achieved consistent sales objectives, showcasing a blend of hard and soft skills.
Overview
10
10
years of professional experience
Work History
Seasonal Worker
UPS
Gibsonia, PA
11.2024 - 12.2024
- Provided courteous customer service while delivering goods to residential and commercial customers.
- Documented delivery information, updating after each stop.
- Worked effectively in team environments to make the workplace more productive.
Delivery Associate
VIP Delivery Solutions
Sewickley, PA
11.2022 - 08.2024
- Loaded delivery truck with company products according to the daily route plan.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Provided friendly customer service when interacting with clients during deliveries.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
Patient Care Advocate
Cigna
Warrendale, PA
04.2021 - 09.2021
- Handled customer service inquiries from members, providers, and internal and external clients.
- Researched and resolved problems promptly.
- Handled inbound and outbound member, provider, and physician calls.
- Maintained accurate and complete documentation of all inquiries to continuously improve the customer service process, and reduce potential legal concerns.
- Collaborated with other operations departments to research and resolve mail order and claims issues.
Branch Specialist III
AAA
Cranberry, PA
02.2020 - 10.2020
- Maintained consistent achievement of sales objectives.
- Provided excellent face-to-face and over-the-phone customer service.
- Proficient in the use of the MRM Portal and the EICS system.
- Investigated discrepancies in customer accounts and resolved issues promptly.
Marketing Intern
Pie Press Publishing
Johnstown, PA
09.2018 - 12.2018
- Assisted in the editing of e-books using Vellum.
- Distributed e-books across different platforms such as Amazon, and Books2Read.
- Incorporated Pinterest to promote the sale of e-books.
Communication/Marketing Intern
Hope 4 Johnstown
Johnstown, PA
09.2018 - 12.2018
- Designed marketing materials, such as posters and flyers, targeting existing markets.
- Supported the marketing team.
- Sought out and analyzed competitor marketing materials and digital content.
- Monitor social channels, and analyze activity.
Expo/Server
Uncle Maddios Pizza
Warrendale, PA
06.2015 - 06.2016
- Consistently met and exceeded customer expectations.
- Delivered meals, took orders, and handled cash.
- Assisted in training new servers.
- Kept work area clean and sanitary.
Education
Bachelor of Arts - Communications
University of Pittsburgh At Johnstown
Johnstown, PA04.2019
Skills
- Verbal and written communication
- Organizational standards
- Prioritization and Multitasking
- Microsoft Office Suite
Timeline
Seasonal Worker
UPS
11.2024 - 12.2024
Delivery Associate
VIP Delivery Solutions
11.2022 - 08.2024
Patient Care Advocate
Cigna
04.2021 - 09.2021
Branch Specialist III
AAA
02.2020 - 10.2020
Marketing Intern
Pie Press Publishing
09.2018 - 12.2018
Communication/Marketing Intern
Hope 4 Johnstown
09.2018 - 12.2018
Expo/Server
Uncle Maddios Pizza
06.2015 - 06.2016
Bachelor of Arts - Communications
University of Pittsburgh At Johnstown
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