Ryan McGeathy
East Tawas
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Seeking Relocation to Maryland or Delaware to be close to Family Long-term.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Vice President/Branch Manager
Huntington National Bank
Tawas City, MI
05.2023 - Current
- Managing portfolio of high value consumer and business customers. Leads the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships pursuant to OCR guidelines for the branch.
- Leading team to provide excellent customer service and effectively resolve customer issues.
- Leveraging available tools and technology to identify and present sales and service opportunities.
- Maintaining active involvement in the community, and develops key business and community relationships.
- Developing key internal partnerships to drive business in market area.
- Actively overseeing the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington’s culture.
- Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.
- Understanding branch sales, service, operations and financial performance.
- Demonstrating acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication and presentation.
- Enhanced branch performance by implementing strategic initiatives and effective management practices.
- Overhauled branch sales strategies to exceed revenue targets consistently and go from the bottom of my district upon starting to #1 out of 23 branches.
- Boosted customer satisfaction ratings by delivering exceptional service and resolving issues promptly.
- Championed diversity initiatives within the branch workforce, fostering an inclusive culture focused on collaboration and respect.
- Chosen as 1 of 18 Colleagues in the entire Nation to take part int eh Elite Branch Leader Program for Corporate Employment Track.
Mortgage Loan Originator
Varos Mortgage-Michigan
02.2022 - 05.2023
- Facilitate the loan process on all types of home loans
- Lead Generation and Sourcing, as well as Marketing my own Business
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
- Create Campaigns
- Use CRM effectively
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
Brand Ambassador
The McGann Group LLC
08.2019 - 02.2020
- In charge of all Social Media Marketing and Content
- Website construction
- Administrative duties
- Plan events for client and team appreciation
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
Administrative Assistant/Receptionist
Advanced Dermatology-Bel Air, MD
Bel Air, MD
10.2017 - 10.2018
- Lead of Front of Office
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors..
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Handled all Scheduling, Check-in and check-out procedures, streamlining patient flow through the clinic.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Ophthalmic Technician and Optician
Johnson Eyecare and Eyewear
02.2016 - 09.2017
- Scribing for doctor
- Assist doctors with all needs
- Ordering and stocking new eyewear lines
- Proficient is pulling/running insurance for exams and ophthalmic purchases
- Reaching and interpreting corrective lenses
- Tech new and follow up patients (test eye pressure, vision, dilate pupils, update HPI, medications, test visual fields, optos photos, OCT/VF testing)
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
Ophthalmic Technician
Wilmer Eye Institute
Johns Hopkins Hospital, Baltimore MD
10.2014 - 12.2016
- Tech new and follow up patients (test eye pressure, vision, dilate pupils, update HPI, medications, test visual fields)
- Order photography
- Pull drug and set up room for injection, assist doctor with injection
- Set up rooms and pull up photography for doctor
- Scribing for doctor and Assist doctors with all nee
- Fill out discharge instructions for patient
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Education
Bachelor - Communications
Central Michigan University
Mount Pleasant, MI01.2008
Skills
- Customer service
- Proficient in various IT Programs/systems/Microsoft office/Max/Workday
- Team leadership
- Verbal and written communication
- Decision-making
- Staff management
- Performance management
- Staff development
- Sales techniques
- Policy implementation
- Conflict resolution
- Workforce management
- Performance evaluations
Accomplishments
-1 of 18 Nominated in the Nation at Huntington Bank to take Part in the Elite Leader Program
-Graduate of Ignite Leadership Development
-Currently serving on the Northern Michigan Advisory Committee as well as the National Retail Colleague Advisory Board for Huntington National Bank.
-Voted Board Member of the Iosco County Economic Development Committee
-Multi-Time Winner of the Heart of Huntington Award
Certification
MLO
Additional Information
- PROFESSIONAL SKILLS
- Degree in communication learning the necessary skills to effectively communicate my ideas and also understand the messages others are trying to communicate.
- Knowledgeable in many leadership positions that have allowed me to become an efficient leader and facilitator.
- Certified in Personal Selling.
- Organized, flexible, trustworthy and dependable.
- Able to work independently and cooperatively with team members in the work area.
- Able to prioritize and complete multiple tasks in a timely manner.
Timeline
Assistant Vice President/Branch Manager
Huntington National Bank
05.2023 - Current
Mortgage Loan Originator
Varos Mortgage-Michigan
02.2022 - 05.2023
Brand Ambassador
The McGann Group LLC
08.2019 - 02.2020
Administrative Assistant/Receptionist
Advanced Dermatology-Bel Air, MD
10.2017 - 10.2018
Ophthalmic Technician and Optician
Johnson Eyecare and Eyewear
02.2016 - 09.2017
Ophthalmic Technician
Wilmer Eye Institute
10.2014 - 12.2016
Bachelor - Communications
Central Michigan University