Ryan McGowan

Managed annual sales volumes between 1 and 2 million dollars

Maintained high customer satisfaction scores via net promoter score surveys, developed waitlists and clientele books to ensure customers are getting the products they want

Recruited staff utilizing job boards, social media, and in-person field recruiting

Trained and developed new associates and store managers using company platforms and on the job training

Successfully tested newly initiated company programs by giving feedback before nationwide launch

Steadily increased and maintained high conversion metrics, as well as additional key performance indicators

Decreased overall shrink and maintained low shrink scores annually

Oversight of general operating procedures including scheduling, payroll and supply budgets, visual updates and marketing, paperwork audits and deposits

Developed a team culture of fun, consistency and respect for peers to retain high performing staff

Managed a prescription selling environment with licensed opticians in partnership with a doctor's office

Oversaw the input of patient data, prescription orders, and proper dispense

Utilized appointment books for appropriate staff allocation to patient ratio

Handled all issues related to mistakes in the ordering process, and correction of prescriptions prior to dispense

Partnered with the lab manager directly to ensure product and prescriptions being dispensed were company standard quality

Contributed to the overall operation and processes of a $10 million flagship store while directly overseeing $2.5 million sales volume within my department.

Responsibilities included visual merchandising, recruiting and training, sales report analysis, delegation of tasks, and supervision of a fast-paced, high traffic environment.

Created an employee handbook for a privately owned retailer highlighting sales training, asset protection, and HR policies and operations.

Designed visual setups and marketing for sales floor and windows

Oversaw daily operations in a $1 million gift shop

Designed and updated store's website with new product photos and descriptions

Developed new ideas for products which could be made in-house to minimize expense and maximize profit.