Ryan McLain
Florence
Summary
Dedicated and personable Flight Attendant with over seven years of experience in ensuring passenger safety and providing exceptional service on board. Strong background in hospitality with a proven ability to handle high-pressure situations, adapt to changing environments, and ensure a positive travel experience for all passengers. Over 7 years working in a fast-paced food and fine dining along with hotel bar experience. Participated in one of Savannah's most desirable Sunday and holiday brunch events. Helped take over a third party restaurant and turn it into a Marriott managed restaurant. Experience in in room dining.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
The Renaissance Hotel
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Flight Attendant
American Airlines Group
01.2016 - Current
- Ensure the safety and comfort of passengers during flights by adhering to safety protocols and providing outstanding customer service
- Conduct pre-flight briefings and safety demonstrations, manage in-flight emergencies, and assist passengers with special needs
- Collaborate with flight crew to ensure a smooth and enjoyable travel experience for all passengers
- Address and resolve passenger concerns and issues promptly and professionally
Server at Villa Azur French Contemporary Restaurant
W Hotels
09.2024 - 02.2025
- Provided high-quality service to guests in a fine dining environment, ensuring a welcoming and enjoyable atmosphere
- Took orders, served food and beverages, and ensured guest satisfaction through attentive service
- Provided bottled wine service
- Assisted in training new staff members and maintained a clean and organized work environment
- Managed financial transactions and balanced cash registers accurately
- Implemented best practices for right-side ProServe scanning procedures.
- Reset tables 1 inch away from tables edge with show plates, silverware, wine glasses, water glasses, candle and white table cloth
- Cleanliness of restaurant
- Polish silverware and glasses
Server at Aqua Star, Lobby Bar server at Midnight Sun, pool side server at Escape Bar
The Westin Savannah Harbor Golf Resort and Spa
01.2014 - 01.2016
- Provided high-quality service to guests in the lobby bar, ensuring a welcoming and enjoyable atmosphere
- Took orders, served food and beverages, and ensured guest satisfaction through attentive service
- Assisted in training new staff members and maintained a clean and organized work environment
- Managed financial transactions and balanced cash registers accurately
- Sunday brunch
Bar Server in Moss and Oak
Hyatt Regency
01.2012 - 01.2014
- Provided prompt and courteous service to guests at the bar, ensuring a pleasant experience
- Took drink orders, prepared and served beverages, and recommended menu items
- Ensured the bar area was clean, organized, and fully stocked
- Handled guest inquiries, resolved complaints, and provided excellent customer service
- Processed payments and managed cash transactions accurately
Crew Member
MeDonald's
01.2008 - 01.2012
- Delivered fast and friendly service to customers in a high-volume, fast-paced environment
- Operated cash registers, handled financial transactions, and ensured accurate order processing
- Assisted in food preparation, maintained cleanliness standards, and adhered to health and safety regulations
- Supported team members during peak hours to ensure smooth operations and customer satisfaction
Education
High School Diploma -
Groves High School
Garden City, Georgia01.2010
Skills
- Customer Service
- Safety Protocols
- Communication
- Problem-Solving
- Teamwork
- Adaptability
Certification
- FAA Certified Flight Attendant
- First Aid and CPR trained not Certified.
- Texas Food Handler certification
- Texas alcoholic beverage certification or TABC
Timeline
Server
The Renaissance Hotel
02.2025 - Current
Server at Villa Azur French Contemporary Restaurant
W Hotels
09.2024 - 02.2025
Flight Attendant
American Airlines Group
01.2016 - Current
Server at Aqua Star, Lobby Bar server at Midnight Sun, pool side server at Escape Bar
The Westin Savannah Harbor Golf Resort and Spa
01.2014 - 01.2016
Bar Server in Moss and Oak
Hyatt Regency
01.2012 - 01.2014
Crew Member
MeDonald's
01.2008 - 01.2012
High School Diploma -
Groves High School
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