RYAN McMAHON
Saint Johns,FL
Summary
Dynamic After-Sales Facilitator/Consultant with a successful track record at Audi of America. Specializes in luxury customer-centric strategies and technical training. Leverages strong interpersonal skills and technical knowledge to consistently enhance client relations and surpass sales goals. Recognized for facilitating impactful training sessions that significantly improve team capabilities and drive business performance.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
After Sales Facilitator/Consultant
AUDI OF AMERICA
01.2021 - Current
- Established standardized service procedures and quality control benchmarks, ensuring a consistent and high-quality customer experience, which directly contributed to increased Customer Satisfaction Index (CSI) and customer retention.
- Consistently drove improvements in CSI scores by developing and implementing customer-centric service processes, delivering training to service teams, and setting actionable customer engagement standards.
- Drove implementation of luxury customer-centric strategies through in-dealership training, contributing to increased customer satisfaction and retention
- Developed strategies for upselling high-value services and optimizing technician efficiency, resulting in a substantial Effective Labor Rate (ELR) increase across multiple dealerships.
- Played key role in achieving Parts and Accessories sales goals, actively supporting and enhancing revenue objectives
- Orchestrated Leadership training sessions exclusively tailored for General Managers, Service Managers, and Parts Managers, equipping them with the skills to lead high-performing teams
- Contributed to identification of core competencies, training requirements, and development of individualized training plans for dealership personnel, aligning workforce capabilities with business needs
- Facilitated comprehensive training on budgeting and forecasting tools, such as Daily D.O.C, financial statements, and AfterSales IQ, empowering teams to make data-driven decisions
- Evaluated and quantified the tangible impact of personalized training plans and training activities on business performance, refining strategies for optimal results
- Streamlined diagnostic and repair processes and optimized technician scheduling, enhancing shop productivity and elevating hours billed per Repair Order (RO).
- Launched targeted service packages and incentivized service advisors to improve average Repair Order (RO) value, achieving a notable rise in revenue per transaction.
- Analyzed service department profitability metrics and introduced cost-management practices and process improvements, leading to an increase in gross profit margins.
TECHNICAL TRAINER
AUDI OF AMERICA
01.2012 - 01.2021
- Delivered comprehensive product training, adhering to established curriculum for dealer personnel, ensuring educated and informed salesforce
- Structured and produced engaging, outcome-based courses for in-person and online formats, ensuring accessibility and relevance for all team levels, from entry-level to management.
- Created targeted, interactive training programs for automotive fixed operations teams, covering essential skills in customer service, technical knowledge, and efficiency improvement to support dealership KPIs.
- Oversaw procurement of all training materials and facility infrastructure, optimizing resource allocation for efficient training delivery
- Played key role in identifying core competencies, training needs, and formulation of targeted training action plans for dealership staff, improving workforce readiness
- Served as subject matter expert for various Audi models including high voltage vehicles
- Designed hands-on training modules to advance technical skills, promoting more capable and knowledgeable workforce
- Conducted In-Dealer Initial Quality Survey training, reinforcing importance of quality assurance and customer satisfaction within the dealership network
Education
General Automotive Degree -
05.2004
Skills
Strategic data analysis
Business Development
Budgeting and forecasting
Market analysis
Leadership Performance Coaching
Feedback delivery
Leadership development
Goal setting and action planning
Facilitation techniques for remote teams
Engaging virtual learners
Customer centric focus
Client relations
Curriculum development
Facilitation techniques
Automotive technical expertise
Certification
- Coaching Skills Certificate
- Virtual Training & Facilitation Certificate
- Master Facilitator
- Association for Talent Development Master Trainer
- ASE Blue Seal of Excellence Recipient
- Audi AG Certified Brand Representative
Timeline
After Sales Facilitator/Consultant - AUDI OF AMERICA
01.2021 - Current
TECHNICAL TRAINER - AUDI OF AMERICA
01.2012 - 01.2021
WYOMING TECHNICAL INSTITUTE - General Automotive Degree,
References
Available upon request
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