Ryan McMillen
Wichita,Kansas
Summary
Customer-driven DDC technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Adept at performing and assisting with installation procedures, planning and scheduling. Skilled at modifying existing systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Installation Technician
Dynamic Controls Inc.
Wichita, KS
09.2010 - 06.2014
- Resolved technical issues related to software design and implementation.
- Met with superintendents and participated in job meetings to keep up with the workflow of the projects.
- performed troubleshooting when mechanical pieces failed during startup.
System Service Rep III
Johnson Controls Inc
Wichita, KS
01.2005 - 09.2010
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Developed customer service skills by responding to inquiries in a timely manner.
- Worked on customer based projects and troubleshooting for existing HVAC and lighting systems.
Education
General Studies
Kansas State University
Manhattan, KSSkills
- HVAC Systems
- Electrical Troubleshooting
- Network setup
- Software Installation
- Technical training
- Security Systems
- Equipment Installation
- System Configuration
- Vehicle Maintenance
- Basic Carpentry
- Power Tools Operation
- Troubleshooting
- Customer Service
- Preventive Maintenance
- Customer Relations
- Knowledge of industry best practices
- Professional Demeanor
- Reliability
Certification
- Contractor's License
Accomplishments
- Customer service awards (JCI)
Timeline
Lead Installation Technician
Dynamic Controls Inc.
09.2010 - 06.2014
System Service Rep III
Johnson Controls Inc
01.2005 - 09.2010
General Studies
Kansas State University
- Contractor's License
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