Ryan McNair

The Senior Manager manages the staff and operations of one or more store areas of the business, as assigned. The Senior Manager increases profitability and helps promote the Apple brand through unparalleled employee loyalty and exceptional customer service.

• Supports coaching as the primary strategy for employee development through the development of leaders and connection team. Delivers results through driving engagement and cultivating culture of performance through execution of the Store Leadership Program.
• Develops talent of leadership and performers of varying levels. Supported development of multiple Leads to Manager and a Manager to Senior Manager through inspiring, coaching, and ensuring accountability.
• Supports Upper New England as Coaching Mentor to drive engagement of company priorities and deliver Coaching at Apple to expectations.
• Utilizes strong decision quality and data analytics to determine strategy for area of responsibility. Leverage leaders and greater store team to positively impact Apple’s key priorities used to measure our success in engaging customers with Apple’s services.
• Led Market Team in sales revenue for FY 2021 and 2022 by consistently delivering top performance in a complex tax-free environment. Planned and aligned at the market and store level utilizing strong situational adaptability skills.
• Led multiple experiences while exceeding company expectations in key performance indicators including customer feedback scores. Awarded 9 Apple Ovation Awards for top performance in Net Promoter Score and most improved Net Promoter Score, since 2015.
• As the People Experience Senior Manager, effectively led hiring strategy flexible workforce employees, external hiring, internal promotions and effective store scheduling. Ensured consistent and fair interview process and assisted with mitigating bias action plan. Owned Scheduling accuracy and performance to guidance. Coached and developed Schedule Planner to Resource Operations Analyst.
• New Employee Orientation and onboarding experience: Selected as train-the-trainer for Upper New England and supported consistency with the onboarding experience for all five stores.
• Recognized for exceeding expectations and received talent indicator of high growth on multiple yearly performance reviews based on behavior and performance for self and development of others.

The Interim Store Leader inspires teams to deliver measurable results for the store's various business sectors. The Interim Store Leader leads a sales force that discovers customers' needs and delivers solutions to build Apple loyalty and technical support team that maintain customers' trust in Apple and its products.

• Oversaw high revenue volume, complex location in 5 month career assignment.
• Applied Business Insight at the market level to collaborate with Upper New England Market Leader and Store Leaders to drive market strategy, customer journey, and iPhone Focus Priorities.
• Seeks to understand differences in perspectives and creates conditions for differing viewpoints to be valued through town hall meetings, team meetings, experience meetings, and one-to-one conversations.
• Drove employee engagement and company priorities across organizational boundaries by focusing on internal development, ensuring accountability, and recognition.

Oversees the association management and the financial responsibilities of 388 condominium units; Including operational budget, long-term reserve model and budget, setting policy, and providing insight. Effectively managed operational budget and long-term financial reserve model for 5 years from FY 2018 through FY 2022.

• Presided over largest capital projects on the property in Hollis Crossing history, including a multiyear $3.1MM repaving project which included sourcing and vetting vendors, managing budget, and ensuring execution through partnership with architect and engineer.
• Assists community of Hollis Crossing to integrate forward-looking bylaws and policy through feedback and anticipated community needs.

Responsible for the complete day to day operation of Home Depot stores. Specifically, maximizing store sales and profitability by developing strategies and objectives and leading a team of associates in executing these strategies and objectives.

• Responsible for ensuring all operational, Human Resource, financial, and merchandising objectives were met.
• Hired, developed, trained, and coached team to achieve results and organizational priorities such as sales, profitability, and customer service results.
• District mentor for operations (2008-2011) including front-end systems, buy online, pickup in store processes, and inventory management. Assisted District Leadership with ensuring accountability for process optimization and developing leaders across organizational boundaries to reduce shrink and improve in-stock condition of available products.
• District mentor for specialty sales (2011-2015) including selling skills, talent development for designer roles, and Home Services engagement. Assisted District and Regional Leadership with development of employees to deliver results in sales, conversion, and lead generation.