Ryan McNamee

As Board Secretary I play a pivotal role in ensuring the smooth operation and governance of our religious non-profit organization. My responsibilities encompass -

• Helping manage all operational needs,
• Develop financial analysis documentation
• Research legal compliance and concerns
• Lead major fundraising initiatives
• Contributing to strategic planning
• Performing technical writing for operational documentation.

• High-tier product implementation and support for multiple HCM systems. ex. NOVAtime, UKG Ready, vIDix, Attendance On Demand
• Project management for HCM and non-HCM projects. Highlights include full responsibility for an internal CRM & Ticketing migration and two VOIP migrations, among others
• Product Management - In this position I managed an internally developed Labor tracking solution for the Agriculture industry. Everything from the marketing material to the work given to developers and strategy for the product, was on my shoulders.
• Data Integration - Serving as the data integration resource for the company, oversaw the creation and implementation of a variety of HCM data integrations with legacy systems and reporting, including some custom programmed by myself.
• Team lead - Developed training materials and processes, handled majority of customer issues, including escalations/critical service calls.

Technical Team Lead position for an IT servicing department. Responsibilities included -

• Leading sales efforts for tracked metrics
• Training new employees in Sales and IT
• Helping to create employee schedules
• Closing store

• Handled customer service requests for billing and device troubleshooting
• Consistently ranked within top 20 of a 400-person call-center in metrics, top 5% nationally
• Trained fellow CSR's, as the individual with the highest call scores on the team