Summary
Overview
Work History
Education
Skills
Timeline
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RYAN MCSHEEHY

Boston,MA

Summary

Experienced project manager with a proven track record in delivering complex projects on time and within budget. Demonstrated expertise in leading cross-functional teams and implementing innovative solutions to drive business objectives. Recognized for cultivating long-term client partnerships and consistently elevating satisfaction levels. Seeking to apply expertise and enthusiasm for project management in a forward-thinking organization committed to innovation and excellence.

Overview

9
9
years of professional experience

Work History

Inside Sales Manager

Kamco Building Supply Corporation
07.2024 - Current
  • Develop and maintain strong relationships with contractors, builders, and key clients to drive sales growth.
  • Process customer orders efficiently, ensuring accurate inventory coordination and timely delivery.
  • Utilize CRM software to track sales activities, generate reports, and identify opportunities for business growth.
  • Collaborate with the outside sales team to provide seamless customer service and maximize sales potential.
  • Stay up to date on product offerings and industry trends to better serve customer needs.
  • Resolve customer inquiries and complaints, ensuring high levels of satisfaction and retention.

Implementation Project Manager

Form.com
05.2021 - 03.2024
  • Spearheaded 50+ comprehensive onboarding programs annually for Fortune 500 clients, boosting customer adoption and satisfaction
  • Conducted on-site walkthroughs for customer implementation deployments, providing comprehensive training and communication on the developed solution
  • Collaborated with clients to define and manage full project scope including: deadlines, software requirements, budget and training ensuring successful outcomes and customer contentment
  • Facilitated seamless communication between clients and cross-functional teams (Product, R&D, Sales, BI, Ruby), ensuring strict SLA adherence and high customer satisfaction throughout onboarding engagements
  • Developed, executed and led customized implementation strategies, setting clear expectations, managing tasks, and providing regular updates
  • Provided 1st level solution design to optimize customers' utilization of technical products, demonstrating thought leadership and problem-solving abilities
  • Oversaw the smooth transition of new accounts to Customer Success Managers through the development of standardized information flow and transition documents

Technical Project Manager

OrboGraph
10.2018 - 12.2020
  • Managed complex, long-term implementation projects for top-tier financial and healthcare accounts, including a mid-sized bank with $26 billion in assets, a top 10 US bank with $450 billion in assets, and a healthcare software organization valued at $5.7 billion
  • Collaborated with customers to gather requirements and effectively manage their expectations
  • Worked closely with Product and R&D teams to ensure alignment with client project requirements in each development cycle
  • Implemented Agile methodologies to streamline project workflows and enhance collaboration across cross-functional teams
  • Conducted risk assessments and devised mitigation strategies to overcome potential project hurdles
  • Managed risk and issue logs to promptly address and resolve concerns, ensuring timely delivery of project deliverables

Client Service Engineer Manager

OrboGraph
10.2015 - 10.2018
  • Led a remote support and troubleshooting team for Orbograph's healthcare software and services, providing guidance and expertise to ensure seamless operations
  • Mentored newly recruited support team members, equipping them with product knowledge and insights into the healthcare payments industry
  • Supported pre-sales efforts by educating potential customers about the software, addressing technical inquiries, and conducting interactive demonstration sessions
  • Facilitated effective communication between customers and product teams to align system and workflow requirements, enhancing client outcomes
  • Conducted on-site visits to high-touch customers to analyze processes, propose improvements, and deliver training on best practices for software utilization
  • Provided remote (phone/online) support and troubleshooting for Orbograph's mission-critical products installed at customer sites

Education

North Shore Community College
Danvers, MA
05.2010

Tennessee Tech University
Cookeville, TN
05.2007

High School Diploma -

Reading Memorial High School
Reading, MA
01.2006

Skills

  • IT Project Management
  • Team Building & Leadership
  • Presentations & Product Demonstrations
  • Waterfall and Agile
  • JIRA
  • CRM Technologies
  • Asana Workflow & Process Management
  • Zendesk
  • Customer service
  • Conflict resolution
  • Account management
  • Customer relationship management

Timeline

Inside Sales Manager

Kamco Building Supply Corporation
07.2024 - Current

Implementation Project Manager

Form.com
05.2021 - 03.2024

Technical Project Manager

OrboGraph
10.2018 - 12.2020

Client Service Engineer Manager

OrboGraph
10.2015 - 10.2018

Tennessee Tech University

High School Diploma -

Reading Memorial High School

North Shore Community College
RYAN MCSHEEHY