RYAN MCSHEEHY
Boston,MA
Summary
Experienced project manager with a proven track record in delivering complex projects on time and within budget. Demonstrated expertise in leading cross-functional teams and implementing innovative solutions to drive business objectives. Recognized for cultivating long-term client partnerships and consistently elevating satisfaction levels. Seeking to apply expertise and enthusiasm for project management in a forward-thinking organization committed to innovation and excellence.
Overview
9
9
years of professional experience
Work History
Inside Sales Manager
Kamco Building Supply Corporation
07.2024 - Current
- Develop and maintain strong relationships with contractors, builders, and key clients to drive sales growth.
- Process customer orders efficiently, ensuring accurate inventory coordination and timely delivery.
- Utilize CRM software to track sales activities, generate reports, and identify opportunities for business growth.
- Collaborate with the outside sales team to provide seamless customer service and maximize sales potential.
- Stay up to date on product offerings and industry trends to better serve customer needs.
- Resolve customer inquiries and complaints, ensuring high levels of satisfaction and retention.
Implementation Project Manager
Form.com
05.2021 - 03.2024
- Spearheaded 50+ comprehensive onboarding programs annually for Fortune 500 clients, boosting customer adoption and satisfaction
- Conducted on-site walkthroughs for customer implementation deployments, providing comprehensive training and communication on the developed solution
- Collaborated with clients to define and manage full project scope including: deadlines, software requirements, budget and training ensuring successful outcomes and customer contentment
- Facilitated seamless communication between clients and cross-functional teams (Product, R&D, Sales, BI, Ruby), ensuring strict SLA adherence and high customer satisfaction throughout onboarding engagements
- Developed, executed and led customized implementation strategies, setting clear expectations, managing tasks, and providing regular updates
- Provided 1st level solution design to optimize customers' utilization of technical products, demonstrating thought leadership and problem-solving abilities
- Oversaw the smooth transition of new accounts to Customer Success Managers through the development of standardized information flow and transition documents
Technical Project Manager
OrboGraph
10.2018 - 12.2020
- Managed complex, long-term implementation projects for top-tier financial and healthcare accounts, including a mid-sized bank with $26 billion in assets, a top 10 US bank with $450 billion in assets, and a healthcare software organization valued at $5.7 billion
- Collaborated with customers to gather requirements and effectively manage their expectations
- Worked closely with Product and R&D teams to ensure alignment with client project requirements in each development cycle
- Implemented Agile methodologies to streamline project workflows and enhance collaboration across cross-functional teams
- Conducted risk assessments and devised mitigation strategies to overcome potential project hurdles
- Managed risk and issue logs to promptly address and resolve concerns, ensuring timely delivery of project deliverables
Client Service Engineer Manager
OrboGraph
10.2015 - 10.2018
- Led a remote support and troubleshooting team for Orbograph's healthcare software and services, providing guidance and expertise to ensure seamless operations
- Mentored newly recruited support team members, equipping them with product knowledge and insights into the healthcare payments industry
- Supported pre-sales efforts by educating potential customers about the software, addressing technical inquiries, and conducting interactive demonstration sessions
- Facilitated effective communication between customers and product teams to align system and workflow requirements, enhancing client outcomes
- Conducted on-site visits to high-touch customers to analyze processes, propose improvements, and deliver training on best practices for software utilization
- Provided remote (phone/online) support and troubleshooting for Orbograph's mission-critical products installed at customer sites
Education
North Shore Community College
Danvers, MA05.2010
Tennessee Tech University
Cookeville, TN05.2007
High School Diploma -
Reading Memorial High School
Reading, MA01.2006
Skills
- IT Project Management
- Team Building & Leadership
- Presentations & Product Demonstrations
- Waterfall and Agile
- JIRA
- CRM Technologies
- Asana Workflow & Process Management
- Zendesk
- Customer service
- Conflict resolution
- Account management
- Customer relationship management
Timeline
Inside Sales Manager
Kamco Building Supply Corporation
07.2024 - Current
Implementation Project Manager
Form.com
05.2021 - 03.2024
Technical Project Manager
OrboGraph
10.2018 - 12.2020
Client Service Engineer Manager
OrboGraph
10.2015 - 10.2018
Tennessee Tech University
High School Diploma -
Reading Memorial High School
North Shore Community College
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