Ryan Meekins
Dallas,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Estes-Express Lines
05.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Operations Manager
Estes Express Lines
08.2015 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Dispatcher
Estes Express Lines
08.2008 - 08.2015
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Tracked and monitored vehicle performance and maintenance.
Truck Driver
Estes Express Lines
01.2002 - 08.2008
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Maximized load safety by balancing, securing, and weighing products.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Verified contents of inventory loads against Bills of Lading.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Removed and unloaded packages from all trucks for customer deliveries, using extreme care to avoid damage to goods.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GASkills
- Operations Management
- Cost Reduction
- Task Delegation
- Recruiting and interviewing
Certification
- CPR Training - 02/2022
- CDL Current
- EDOCK
- LQI
Timeline
Assistant Manager
Estes-Express Lines
05.2023 - Current
Operations Manager
Estes Express Lines
08.2015 - Current
Dispatcher
Estes Express Lines
08.2008 - 08.2015
Truck Driver
Estes Express Lines
01.2002 - 08.2008
High School Diploma -
Cedar Grove High School
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