Chaunte Johnson
Summary
Results-driven IT Program Manager with 7 years of extensive experience collaborating with Application Development Teams, DevOps, Infrastructure, and Security teams. Proven track record in ensuring cohesive teamwork, aligning goals, and meeting strict timelines. Adept at facilitating communication and coordination across diverse teams to deliver robust, secure, and scalable solutions. Strong ability to manage and prioritize multiple projects, ensuring seamless integration and operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Agile Project Manager
Sagent Lending
09.2024 - Current
- Facilitated Agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives, to enhance team collaboration and delivery.
- Mapped out project timelines and milestones, ensuring alignment with Infrastructure, Architecture, and DevOps deliverables.
- Created comprehensive project plans and roadmaps, defining scope, priorities, and dependencies across cross-functional teams.
- Identified potential risks and implemented mitigation strategies to minimize project impacts and ensure smooth delivery.
- Worked on process improvements to optimize workflows and enhance team efficiency within Agile and DevOps practices.
- Authored and refined detailed user stories with clear acceptance criteria, enabling teams to deliver high-quality solutions.
- Built and managed real-time dashboards in Azure DevOps to track progress, monitor KPIs, and provide transparency to stakeholders.
- Collaborated with Architecture and Infrastructure teams to align technical requirements with business goals.
- Coordinated with DevOps teams to integrate CI/CD pipelines and ensure
Engineering Program Manager
Cloudvirga
12.2016 - 09.2024
- Build, develop and maintain highly collaborative and effective working relationships with key stakeholders to facilitate proactive planning against our business objectives
- Manage, track, and drive alignment with partner teams on critical project deliverables
- Partner with Infrastructure and Security Teams to successfully achieve SOC 2 compliance
- Establish or enhance team processes, routines, and reporting
- Create and maintain comprehensive project documentation
- Helps analyze team metrics and identify improvements to the team’s development practices and use of Agile tools for Engineering, Architecture and QA team
Junior Venture Loan Processor
Loan Depot
03.2015 - 11.2016
- Process and close the following loans for employees, clients, and VIPs: High Balance, Non-Conforming, Conventional/Conforming Refinances, FHA, VA, and Purchases for Builders
- Review the documentation provided by the borrower to ensure the Underwriter has the requested material
- Communicate with clients consistently so they understand the steps in the process while researching and answering any questions
- Review appraisals, ensure system was updated
- Create, edit and send out conditional approval letters
- Manage a large pipeline and exceed production goals
- Triage incoming calls and escalations.
Loan Document Specialist IV
Wells Fargo
08.2014 - 03.2015
- Process and close the following loans for employees, clients, and VIPs: High Balance, Non-Conforming, Conventional/Conforming Refinances, FHA, VA, CO-OPs, CEMAs, HARP, and Purchases
- Review the documentation provided by the borrower to ensure the Underwriter has the requested material
- Communicate with clients consistently so they understand the steps in the process while researching and answering any questions
- Manage a large pipeline and exceed production goals
- Triage incoming calls and escalations
- Mentor and train employees.
Consumer Loan Underwriter
Wells Fargo
- 08.2014
- Thorough understanding of underwriting guidelines for various programs
- Capable of analyzing complex documents and finding solutions
- Review purchase contracts, title, trusts, appraisals, and income documents
- Issue initial decisions and final approvals on purchase, homepath, harp, and refinance loans
- Review tax returns and other income documents to calculate qualifying income
- Consistently adapt to changes to ensure files are compliant and can close quickly
- Ensure all files are thoroughly reviewed for details while managing closing deadlines stated on pipelines.
Loan Document Specialist III
Wells Fargo
10.2011 - 02.2013
- Process and close the following loans for employees, clients, and VIPs: High Balance, Non-Conforming, Conventional/Conforming Refinances, CO-OPs, CEMAs, HARP, and Purchases
- Communicate with clients consistently so they understand the steps in the process while researching and answering any questions
- Manage a pipeline up to ninety-two clients and exceed production goals
- Triage incoming calls and escalations
- Balance HUDs and review them with both title and borrowers
- Mentor new hires and serve as subject matter expert for Co-Ops and Non-Conforming loans.
Assistant Director of Admissions
EDMC
08.2010 - 10.2011
- Evaluate student situations and goals to recommend programs
- Build rapport with students and persuade them to attend the University if in their best interest
- Increase retention and build relationships with various organizations to better assist students.
Customer Service Rep III/Team Lead
Wells Fargo
02.2009 - 04.2010
- Triage incoming calls and receive escalated calls from CSRs
- Answer and research any questions regarding customer credit cards
- Resolve complex transactions for the borrowers
- Educate cardholders on bank products in an effort to cross sell
- Mentor/train new hires and other employees.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ05.2012
High School Diploma -
South Mountain High School
Phoenix, AZ05.2005
Skills
- Problem-Solving
- Detail Oriented
- Strategic Planning
- Team training and development
- Technical understanding
- Budgeting and Resource Management
- Stakeholder Management
- Agile, Waterfall and Kanban Projects
- Proficient in Azure DevOps, Jira
- Project Coordination
Certification
- Certified Scrum Master
- Certified Advanced Agile Scrum Master
- Certified Product Owner
Timeline
Agile Project Manager
Sagent Lending
09.2024 - Current
Engineering Program Manager
Cloudvirga
12.2016 - 09.2024
Junior Venture Loan Processor
Loan Depot
03.2015 - 11.2016
Loan Document Specialist IV
Wells Fargo
08.2014 - 03.2015
Loan Document Specialist III
Wells Fargo
10.2011 - 02.2013
Assistant Director of Admissions
EDMC
08.2010 - 10.2011
Customer Service Rep III/Team Lead
Wells Fargo
02.2009 - 04.2010
Consumer Loan Underwriter
Wells Fargo
- 08.2014
Bachelor of Arts - English
Arizona State University
High School Diploma -
South Mountain High School
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