Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Michaux

Norfolk,VA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Tile Setter Helper

Jeff Petrucci
03.2024 - 05.2024
  • Increased customer satisfaction by maintaining a clean and organized workspace during projects.
  • Finalized installations with sealing agents and smooth lines of caulk.
  • Ensured accurate measurements for cutting tiles, resulting in a precise fit and professional appearance.
  • Reduced waste and saved costs by carefully handling delicate materials such as ceramic, glass, and stone tiles.
  • Enhanced project completion rates by providing support to the lead Tile Setter with various tasks.
  • Improved tile setting efficiency by assisting in the preparation of work areas and materials.
  • Expedited finishing processes through efficient grouting, sealing, caulking, and polishing tasks.
  • Refined skills under experienced Tile Setters'' guidance while keeping track of new industry trends and best practices for continuous improvement efforts.
  • Set up and removed support structures such as folding ladders and scaffolding.
  • Contributed to a safe working environment by promptly addressing potential hazards or issues related to equipment usage.
  • Supported client needs effectively by adjusting work schedules based on project requirements or preferences.

Stick Poker

Beckwith Lumber Co
01.2022 - 02.2024
  • Collaborated with team members to complete large-scale projects within deadlines, resulting in satisfied clients.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Assisted team members with tasks that require group effort.
  • Notified supervisors of defective equipment or material.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Worked alongside staff to discuss and implement best practices and exceed team objectives.
  • Mentored new employees by providing guidance on safety and proper techniques.

Customer Service Representative

Spirit Halloween
08.2021 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Package Handler

UPS
05.2020 - 08.2020
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.

Education

No Degree -

Uniontown Area Senior High School
Uniontown, PA

Skills

  • Grout application
  • Adhesive Application
  • Materials Management
  • Site cleanup
  • Worksite safety
  • Hand tool operation
  • Surface Preparation
  • Tile Installation
  • Client Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Task Prioritization
  • Self Motivation

Timeline

Tile Setter Helper

Jeff Petrucci
03.2024 - 05.2024

Stick Poker

Beckwith Lumber Co
01.2022 - 02.2024

Customer Service Representative

Spirit Halloween
08.2021 - 10.2021

Package Handler

UPS
05.2020 - 08.2020

No Degree -

Uniontown Area Senior High School

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Ryan Michaux