Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Miller

Lexington,KY

Summary

Industrious Associate offering 7.5 years of Amazon experience ready to add value to the Learning team. Well-versed in many of the Roles within Customer Returns & Warehouse Deals. Has a deep interest in maintaining the mindset of "It's Always Day One" and able and comfortable with working with little oversight.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate

Amazon
08.2016 - Current
  • Worked with UI team during pilot and launch of Socrates (Now TREX) UI, with focus on quality of life and ease of use improvements.
  • Worked with onsite Learning team in Ambassador role for over 2 years - with focus on maintaining working expert level knowledge on Problem Solve, IOL, and Fraud.
  • Worked with Fraud team to facilitate training and implementation of addition of Fraud duties to normal Problem Solve duties on FHN.
  • Increased customer satisfaction (both downstream customers within company, and commercial customers) by resolving complex issues and providing exceptional service.
  • Led several training sessions for new employees to ensure smooth integration into company culture and maintain acceptable levels of attrition.
  • Worked with both Tier 1 associates and management to facilitate effective rehabilitative training, both to reduce attrition and increase productivity and morale.
  • Built customer loyalty and retention by delivering smooth and frustration free returns experiences. Worked with Learning and Customer Service to reduce amount of loss caused by lack of proper information updates.
  • Maintained as up-to-date knowledge as possible on various areas in which I worked and/or trained by taking initiative to speak with all relevant parties and collate information.

Manager

American Howa
07.2014 - 06.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed excellent team of approximately 30 associates.
  • Cooperated with several departments to maintain flow of production and minimize downtime and loss.

Team Lead

American Howa
03.2013 - 07.2014
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Maintained smooth production on three sunshade lines.

Education

High School Diploma -

Logan County High School
Russellville
06.2009

Skills

  • Customer Service
  • Attention to Detail
  • Computer Skills
  • Microsoft Excel Proficiency
  • Ability to de-escalate
  • Excellent communication skills

Certification

  • Certified Fork Lift Operator, Kobe Aluminum - 2012-2013
  • CompTia A+ Certified - 2007-2013
  • CCT Certification - 2008-2014

Timeline

Associate

Amazon
08.2016 - Current

Manager

American Howa
07.2014 - 06.2016

Team Lead

American Howa
03.2013 - 07.2014

High School Diploma -

Logan County High School
Ryan Miller