RYAN MILLER
Orlando,FL
Summary
Results-driven Casino Business Operations Analyst with extensive experience in customer service, VIP management, and operational efficiency within the gaming and retail sectors. Proven track record in developing and implementing processes that enhance customer satisfaction and operational productivity. Skilled at building and nurturing client relationships, training teams, and leading initiatives to improve business performance. Strong analytical skills, attention to detail, and a commitment to delivering top-tier service.
Overview
7
7
years of professional experience
Work History
Casino Business Operations Analyst
FanDuel
03.2023 - Current
- Built a working process across different gaming providers to clear stuck gaming transactions within 24 hours, assisting users promptly
- Constructed a new training program for Customer Service Agents to enhance their understanding of Casino operations and customer needs
- Led initiatives to reduce friction, improving the overall customer experience
- Successfully collaborated with cross-functional teams to deliver operational initiatives, including standardizing processes for dormant accounts
- Delivered leadership for the implementation of vendor integrations, such as transitioning Interchecks ACH to replace Trustly ACH for bank transactions
- Championed the deployment of tools like SIFT to streamline fraud detection and improve operational workflows
VIP Host
AviaGames
10.2022 - 03.2023
- Targeted, developed, and assessed new business relationships
- Maintained relationships with VIP users through personal contact via phone and email to increase revenue per user
- Supported and cultivated new ideas and methods to deliver business solutions
- Stayed current on evolving strategies and techniques used by game players
Customer Service Lead
FanDuel
07.2021 - 10.2022
- Collaborated with Performance and Insights Senior Managers to identify technical issues and route them to the proper teams for timely solutions
- Improved the efficiency of the support process, increasing productivity and satisfaction
- Built and managed relationships with third-party Casino providers to ensure optimal game functionality
Assistant Store Manager
Sherwin-Williams Paint Company
12.2017 - 07.2021
- Conducted weekly sales calls to customers, taking orders, establishing relationships, and handling debt collection
- Managed inventory ordering to reduce overhead costs
- Processed monthly payments to third-party vendors
- Managed and trained employees
Education
Associate in Art -
Valencia College
Orlando, FL12.2016
Associate in Science - undefined
Mid Michigan Community College
Harrison, Michigan12.2015
Skills
- Operational efficiency
- Business intelligence
- Stakeholder management
- Creative solutions
- Attention to detail
- Analytical thinking
- Multitasking Abilities
Accomplishments
All-Star GOAT Award: Fanduel December 2024
Acknowledged by peers for developing the FGP pendings resolution tool, streamlining processes and improving transaction accuracy.
Timeline
Casino Business Operations Analyst
FanDuel
03.2023 - Current
VIP Host
AviaGames
10.2022 - 03.2023
Customer Service Lead
FanDuel
07.2021 - 10.2022
Assistant Store Manager
Sherwin-Williams Paint Company
12.2017 - 07.2021
Associate in Science - undefined
Mid Michigan Community College
Associate in Art -
Valencia College
Similar Profiles
MATTHEW CZULADAMATTHEW CZULADA
Fraud and Risk Prevention Analyst at FanDuelFraud and Risk Prevention Analyst at FanDuel
Michael Rogan IIIMichael Rogan III
VIP Host Team at FanDuelVIP Host Team at FanDuel
Matthew SantiMatthew Santi
Cashier at FanDuelCashier at FanDuel