Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Miller

Elizabeth City,NC

Summary

Dynamic and results-oriented professional with extensive experience at Express Wash Concepts, where I maintained safety protocols and operational efficiencies, leading to enhanced site management. Expert in health and safety compliance and a proven leader in team development. Excelled in customer relationship management, significantly improving client satisfaction and operational outcomes.

Overview

12
12
years of professional experience

Work History

Assistant Site Manager

Express Wash Concepts
04.2022 - Current
  • Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
  • Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
  • Implemented innovative solutions to overcome project challenges and maintain deadlines without sacrificing quality or safety standards.
  • Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job sites.

Captain Waiter

Fleming's Prime Steakhouse & Wine Bar
04.2013 - 03.2020
  • Showed high-level understanding of fine dining standards and practices.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
  • Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.

Captain Waiter

Cameron Mitchell Restaurants
03.2020 - 03.2022
  • Showed high-level understanding of fine dining standards and practices.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
  • Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
  • Implemented upselling strategies that contributed to increased average check size per guest.

Education

Diploma -

Frank W. Cox High School
Virginia Beach, VA

Skills

  • Health and safety compliance
  • Site inspections
  • Scheduling coordination
  • Site supervision
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Site inspection and management
  • Team leadership
  • Verbal and written communication
  • Heavy lifting
  • Site safety
  • Flexibility and adaptability
  • Relationship building
  • Safety procedures
  • Management
  • Site management
  • Coaching and mentoring
  • Customer relationship management
  • Conflict resolution
  • Operations management
  • Staff management
  • Documentation and reporting
  • Staff evaluation
  • Safety monitoring
  • Customer inquiries
  • Inventory management
  • Quality assurance
  • Personnel management
  • Shift scheduling
  • Supply ordering

Timeline

Assistant Site Manager

Express Wash Concepts
04.2022 - Current

Captain Waiter

Cameron Mitchell Restaurants
03.2020 - 03.2022

Captain Waiter

Fleming's Prime Steakhouse & Wine Bar
04.2013 - 03.2020

Diploma -

Frank W. Cox High School

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Ryan Miller