Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Mills

Wesley Chapel,FL

Summary

I have over 10 years of experience in management roles in both the financial and technology industries. As a Regional Manager responsible for 15-20 staff spanning all across the Eastern US, I am Action-oriented with a strong ability to communicate purposefully and effectively in regards to technology with employees, leadership, executives and business audiences. I pride myself on my ability to communicate concise directives. I understanding, in-depth, the products and nuances of my clients as well as their competitors. In turn, my leadership experience earned my sales region accolades as top region for 6 consecutive quarters nationally. My management style is energetic, goal oriented with a concise focus on team building directives and competition. I feel these traits can be utilized in any management capacity or role to drive results. I am highly driven and organized and would love an opportunity to utilize my skills in this position. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.

Overview

16
16
years of professional experience

Work History

Regional Manager

BDS Solutions / Midea Home Appliances
07.2021 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Established and maintained operational standards for 513 locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Regional Manager

BDS Solutions / LG Electronics
04.2014 - 07.2021
  • Managed a staff of 10-14 across the Southeast US
  • Created an environment of competition and success within my region making my sales region #1 for 6+ consistent quarters
  • Training and Development of Market Sales Manager's, new hires, RSA's and leadership within retail locations
  • Experience in reporting and analysis, recognizing and compiling data on sales trends, competitive intelligence and employee development for use by my client and leadership
  • As and ASM moved Tampa to a top 10 region nationally for sales consistently.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for 432 locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.

Area Sales Manager

Market Star
09.2013 - 04.2014
  • Training retail associates on Google products and services (hardware and software)
  • Assisting in sales and educating customers on products and services
  • Maintaining display and updating and maintaining planogram
  • Consistently hit and maintained sales goals through training, education and leadership.

Field Technology Specialist/ Account Manager

Reed Brothers Insurance Group
01.2011 - 09.2013
  • Assisted Staff with technical issues (Hardware, Software, Policy management and Browser)
  • Created sales processes and electronic documents for lead management and Data consolidation
  • Sold financial policies to clients by phone and assisted in service issues.

Office Manager/Account Manager

Flanigan and Associates
01.2008 - 01.2011
  • Hiring, Training, and Sales coaching of new employees
  • Managed staff of 10 sales agents and customer service staff
  • Daily Remittance, book-keeping and inventory orders
  • Working with owners and company leadership to increase sales and implement sales strategies and promotions.

Education

Associates - Computer Networking Systems

ITT Technical Institue
Tampa, FL
06.2013

220 Licensed Sales Agent - Insurance Sales

Central Insurance Schools
St. Petersburg, FL
09.2008

Skills

  • Trend and Analysis
  • Recruiting
  • Operations
  • Staff Training and Development
  • Strategic Planning
  • Goals and performance
  • Sales Development
  • Vendor Management
  • Brand Development
  • Sales Planning
  • Leadership skills
  • Client Relationship Building

Timeline

Regional Manager

BDS Solutions / Midea Home Appliances
07.2021 - Current

Regional Manager

BDS Solutions / LG Electronics
04.2014 - 07.2021

Area Sales Manager

Market Star
09.2013 - 04.2014

Field Technology Specialist/ Account Manager

Reed Brothers Insurance Group
01.2011 - 09.2013

Office Manager/Account Manager

Flanigan and Associates
01.2008 - 01.2011

Associates - Computer Networking Systems

ITT Technical Institue

220 Licensed Sales Agent - Insurance Sales

Central Insurance Schools
Ryan Mills