Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Mills

Gallatin,TN

Summary

Experienced customer care representative with a proven track record in customer service. Skilled in handling customer inquiries, data entry, and ensuring high levels of satisfaction. Proficient in communication and problem-solving, committed to improving the overall customer experience.

Overview

11
11
years of professional experience

Work History

Customer Care Representative

TruGreen LandCare
02.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Customer Service Representative

ADT Solar
05.2022 - 08.2022
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Picker

Gap Inc
07.2021 - 09.2021
  • Selected products and items from shelves and pallets for customer orders. Picked up heavy objects using proper lifting techniques to avoid personal injuries. Fulfilled orders quickly to accomplish challenging daily objectives.

Cashier/Customer Service Associate

Kroger
09.2020 - 01.2021
  • Operated cash register, collected payments and provided accurate change. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.

Customer Service Representative

Contact us inc
06.2020 - 07.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Fielded customer complaints and queries, fast-tracking them for problem resolution. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Customer Service Leader

Kroger
05.2016 - 06.2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Assist customers with inquiries. Supervise cashier floor. Answer phones. Money transfers, money orders and bill payment. Count cash and close registers. Utilized active listening skills and asked open-ended questions to ascertain customer needs.

Crew Member

Subway
09.2015 - 01.2016
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock. Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift. Packed fast food products in approved containers, cups and bags. Prepared quality products while maintaining portion control and presentation within service goal times.

Crew Member

McDonald's
09.2014 - 08.2015
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock. Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift. Packed fast food products in approved containers, cups and bags. Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person. Prepared quality products while maintaining portion control and presentation within service goal times. Drove team success by completing assigned task quickly and accurately.

Education

High School Diploma -

Hilliard Bradley Highschool
Hilliard, OH
01.2014

Skills

  • Flexible
  • Basic math
  • Work ethic
  • Critical thinking
  • People skills
  • Analytical
  • Training & Development
  • Time management
  • Relationship building
  • Live performances
  • Responding to Difficult Customers
  • Call Documentation
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Auto Dialers
  • Electronic Information Systems
  • Inbound customer service
  • Data entry
  • Problem resolution
  • Complaint handling
  • Payment processing
  • First call resolution
  • Product knowledge
  • Order processing
  • CRM software

Timeline

Customer Care Representative

TruGreen LandCare
02.2023 - Current

Customer Service Representative

ADT Solar
05.2022 - 08.2022

Picker

Gap Inc
07.2021 - 09.2021

Cashier/Customer Service Associate

Kroger
09.2020 - 01.2021

Customer Service Representative

Contact us inc
06.2020 - 07.2020

Customer Service Leader

Kroger
05.2016 - 06.2020

Crew Member

Subway
09.2015 - 01.2016

Crew Member

McDonald's
09.2014 - 08.2015

High School Diploma -

Hilliard Bradley Highschool

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Ryan Mills