Summary
Overview
Work History
Education
Skills
Certification (In progress)
Timeline
Generic

Ryan Minogue

Jacksonville,FL

Summary

Detail-oriented support specialist with 4+ years of experience troubleshooting low voltage systems and providing hands-on technical solutions. Skilled in hardware diagnostics, reading schematics, and delivering clear, user-focused assistance. Known for quick problem-solving and a calm, professional approach to resolving issues in fast-paced environments. Strong communicator with a passion for helping users feel confident and supported through every challenge.

Overview

5
5
years of professional experience

Work History

Technical Support Specialist

Agile Financial Systems
05.2025 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted merchants in identifying issues and explained solutions to restore service and functionality.
  • Diagnose hardware and software issues on Dejavoo and Pax terminals ensuring minimal downtime for clients.
  • Perform system updates, firmware upgrades, and connectivity testing (Ethernet, Wi-Fi, cellular) to maintain compliance and security standards.

Vehicle Condition Assessor

CarMax
02.2024 - 05.2025
  • Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
  • Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
  • Performed test drives on different vehicles to identify potential mechanical failures. Evaluated vehicle performance, focusing on engine, transmission, suspension, and other critical systems.
  • Documented findings and reported any issues to the service department for further action.

Project Team Specialist

Best Buy
03.2021 - 02.2024
  • Completed merchandising tasks including complex interactive display setup, planograms and TV wall mount instillation.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Installed, maintained, and repaired low voltage systems including security cameras, access points, and verifone terminals, while also completing all necessary cable runs and verifying proper connectivity.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of electrical issues.

Member Service Representative

SoFi
10.2020 - 03.2021
  • Assisted members with correcting account, service, and system issues by staying educated on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Assisted members with correcting account, service, and system issues by staying educated on required forms and technical processes.

Education

Highschool Diploma -

Frank H. Peterson
06.2017

Skills

  • Team Leadership
  • Advanced Diagnostics and Testing
  • Use of Specialized Tools
  • Multitasking
  • Time management
  • Software proficiency
  • Customer Relations
  • Technical Solutions Development
  • Preventive Maintenance

Certification (In progress)

CompTIA A+ Certification - Expected by December 2025

Timeline

Technical Support Specialist

Agile Financial Systems
05.2025 - Current

Vehicle Condition Assessor

CarMax
02.2024 - 05.2025

Project Team Specialist

Best Buy
03.2021 - 02.2024

Member Service Representative

SoFi
10.2020 - 03.2021

Highschool Diploma -

Frank H. Peterson

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