Ryan Mitchell
Auburn,MA
Summary
Senior Security Operations Manager with 12 years of experience in security services. Recognized for leadership and client satisfaction, achieving 100% year-over-year operating results. Successfully managed portfolios generating over $10 million in revenue. Strong focus on team collaboration, driving operational success through strategic planning, performance management, and relationship building. Skilled in leading and developing teams to consistently deliver on organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
District Manager
Securitas Security Services USA, Inc.
12.2020 - Current
- Led a team of 15 managers and a team of 150+ officers, achieving 100% year-over-year operating results in 2023.
- Managed a portfolio generating over $10 million in revenue, achieving the #1 rank in New England for organic growth in 2023.
- Integrated five new business accounts, contributing to a 100% increase in annual revenue.
- Directed transitions for two new clients by reducing incumbent staff onboarding time by 95%.
- Developed client satisfaction metrics, achieving a 95% client retention rate.
- Trained and mentored 15 field managers and supervisors, enhancing team productivity by 15%.
- Launched employee retention programs, reducing turnover by 30%.
- Managed 29+ client accounts, improving employee relations and increasing profitability by 100%.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Field Service Manager
Securitas Security Services USA, Inc.
12.2017 - 12.2020
- Managed operations for a portfolio of 30+ accounts.
- Developed training programs for over 50 new hires, reducing onboarding time by 25%.
- Implemented cost-saving measures, reducing costs by 10%.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Developed comprehensive training programs, ensuring optimal employee performance.
Field Service Supervisor
Securitas Security Services USA, Inc.
05.2017 - 12.2017
- Supervised daily operations for 15+ accounts, increasing operational efficiency by 10%.
- Conducted site inspections for 20+ locations, improving compliance scores by 15%.
- Trained and mentored 10+ junior staff, enhancing their performance.
- Managed schedules for 150+ security personnel, reducing overtime costs by 5%.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
Account Manager
Securitas Security Services USA
03.2015 - 04.2017
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Security Supervisor
Securitas Security Services USA
03.2013 - 03.2015
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Security Officer
Securitas Security Services USA
06.2012 - 02.2013
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Education
Some College (No Degree) -
Quinsigamond Community College
Worcester, MASkills
- Risk assessment and mitigation
- Effective team leadership
- Profit and loss oversight
- Client relationship management
- Organizational strategy development
- Client service optimization
- Effective presentation delivery
- Effective verbal communication
- Goal-oriented planning
- Service excellence
- Financial analysis
Accomplishments
- Achieved 100% year-over-year growth through effectively developing client relationships and tailoring programs to their specific needs.
- Used Microsoft Excel to develop financial tracking spreadsheets.
- Managed a team of 200 staff members.
Certification
- Certified Workplace Violence Prevention, IAHSS - April 16, 2025 - Present
- SUSA Healthcare Academy Instructor - June 2020 - Present
Timeline
District Manager
Securitas Security Services USA, Inc.
12.2020 - Current
Field Service Manager
Securitas Security Services USA, Inc.
12.2017 - 12.2020
Field Service Supervisor
Securitas Security Services USA, Inc.
05.2017 - 12.2017
Account Manager
Securitas Security Services USA
03.2015 - 04.2017
Security Supervisor
Securitas Security Services USA
03.2013 - 03.2015
Security Officer
Securitas Security Services USA
06.2012 - 02.2013
Some College (No Degree) -
Quinsigamond Community College