Ryan M. Leahy
Kansas City,MO
Summary
Prudent manager and inspiring leader with operational business mindset to drive an organization to achieve and surpass effective and efficient growth and profitability. Spearhead the development, communication, and implementation of effective sales and growth initiatives. Provide strategic leadership, interfacing with stakeholders, executives, and management to be an effective developer of solutions to business challenges. Collaborate with executive management team to develop and implement plans for operational infrastructure of systems, processes, and personnel designed to accommodate growth objectives. Attract and retain high-performance management teams, providing mentoring as a cornerstone to fostering a success-oriented, accountable environment.
Overview
20
20
years of professional experience
Work History
Residential Comfort Advisor
Paschal Air, Plumbing & Electric LLC
06.2024 - 12.2024
- Responsible for running company generated and marketing leads, performing in-home presentations.
- Involved in new construction projects, along with assisting customers with whole home water treatments and generators.
- Demonstrated commitment to professional growth by attending industry conferences, workshops, and seminars as needed.
- Maintained location and personal goals.
- Engaged customers with friendly conversation to uncover needs and build trust.
- Employed required company scripts and personal expertise to make consistent sales. Averaging a 58% close rate.
- Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors.
- Achieved 100% customer satisfaction.
- Built strong client relationships through attentive follow-up, ensuring satisfaction with services provided.
- Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
- Established trust with clients through clear communication, addressing concerns, and providing expert advice.
- Facilitated seamless installations by coordinating effectively with internal teams and external contractors.
Residential Sales Consultant
Service Experts, LLC
12.2020 - 06.2024
- Wrote $3.5M in new business
- Attained #1 in Advantage Rate throughout the company
- Sales revenue ranking: #1 in the region; #2 in North America
- Enhanced client satisfaction by providing exceptional customer service throughout the home-buying process.
- Successfully managed multiple transactions simultaneously while maintaining close attention to detail and excellent communication skills.
- Contributed to a positive, team-oriented work environment by sharing knowledge, insights, and best practices with fellow sales consultants.
Sales Director, Austin
Service Experts, LLC
08.2021 - 09.2022
- Company Overview: One of North America’s largest heating, air conditioning, and plumbing repair brands, reporting $497.68M in annual revenue, amassed over 100 businesses across the US, and 4,000+ team members on board
- Direct sales functions for the largest location in the company and restructure sales staff to improve sales and raise advantage rate
- Recruited, trained, and develop a talent team of 25 residential sales consultants, sales and service coordinators, and commercial account managers to improve revenue growth, close rate, average ticket rate, and lead generation
- Maintain policy and procedures to benchmark best practices
- Provide leadership, direction, and support to sales teams and interfaced with other departments to drive sales strategy
- Increased advantage rate 28% within 4 months by leveraging sales knowledge in maximizing brands' penetration within the territory
- Cultivated high-performing sales teams by providing mentorship and guidance.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
Area Sales Director, Eastern Kansas
Newcomer’s Funeral Service Group, Inc.
01.2019 - 12.2020
- Company Overview: Tradition of funeral services since 1893 with $29.92M in sales, 21 companies, 40 locations in 10 states, and 500 employees
- Directed sales of quality preneed funeral, cremation, and cemetery services of 4 funeral homes to satisfy the needs of client family and maximize sales performance goals
- Maintained positive employee environment and built and maintained open lines of communication to grow business and obtain best customer service
- Recruited, trained, developed, and motivated Family Service Associates team.
- Cultivated new business and maintained customer relations, ensuring contacts, leads, activities, and sales are managed by CRM
- Driving force in promoting team effort achievements: 132% of annual quota at all 4 area funeral homes by Q3, 118% of annual cemetery quota at Mount Hope and Memorial Park by Q3, 25%-32% increase in family services
- Consistently surpassed quarterly targets through disciplined planning and execution of strategic initiatives aimed at boosting revenues.
- Company sales records: May 158%, June 212%, July 172%
- Played a vital part in leading and implementing the following initiatives: Additional annual sales of $400K by facilitating new seminar programs.
- Cultivated a supportive work environment by providing clear communication channels and encouraging open feedback from team members.
Sales Manager, Kansas City, MO
Service Corporation International
01.2018 - 12.2019
- Company Overview: North America’s leading provider of funeral, cremation, and cemetery services, operating 1,500 funeral homes, 400 cemeteries in 43 states
- Managed sales activities sales advisors to meet or exceed sales quotas, increase market share, and develop customer base while maintaining the highest ethical standards
- Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Developed marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
- Reviewed pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state, and federal law
- Maintained marketing materials, training manuals, sales equipment, and sales supplies
- Pivotal role in achieving 23% year over year growth through consistent training to develop enterprising enthusiasm
- Increased sales 29% by installing a 'Park Tour' system.
Sales Manager, Kansas/Missouri
UniFirst Uniform Services
01.2017 - 12.2018
- Company Overview: One of North America’s largest workwear and textile service companies
- Managed and motivate sales representatives in selling products/services to drive growth within protected territory
- Maintained staffing levels through recruitment and in-depth training platform to enhance performance
- Developed and implemented annual sales plan
- Monitored sales associates in targeting accounts, maintaining contact, and effectiveness through field observation and public relation sessions
- Boosted gross sales volume 28% by implementing a key account process and strategy to sell 'A' prospects and innovative prospecting and presentation skills
- Successfully reconstructed multiple teams in different markets to exceed team goals
- One of North America’s largest workwear and textile service companies
Area Sales Manager, Kansas/Missouri
Neptune Society
01.2015 - 12.2017
- Company Overview: Trusted publically traded cremation only company
- Drove 108% of sales goals through restructuring of staff and consistent training
- Bolstered unit sales 34% year over year
- Trusted publically traded cremation only company
Sales Director, Texas Region
Northstar Memorial Group
01.2014 - 12.2015
- Company Overview: Privately held company comprised of the nation’s most esteemed businesses in the funeral home industry
- Generated $4M, realized 70.58% increase in planned cemetery and merchandising annual sales
- Improved 212% average monthly plan through exceptional development of talent and training
- Privately held company comprised of the nation’s most esteemed businesses in the funeral home industry
Director of Community & Family Services, Western Region
Stewart Enterprises
01.2005 - 12.2014
- Company Overview: Part of the Death Care Services Industry, $346.33M sales, 2,764 companies, and 4,800 employees
- Wrote 1.04M in new cemetery property sales, 4Q2012
- 113% of plan and property sales
- 107% of property plan at Cypress View Mausoleum
- 50%-70% increase in community services
- Part of the Death Care Services Industry, $346.33M sales, 2,764 companies, and 4,800 employees
Education
Criminal Justice -
Irvine Valley College
Irvine, CASkills
- Executive Leadership
- Operational Outcome
- Performance Management
- Strategic Vision
- Cultural Transformation
- Program Development
- Implementation
- Administration
- Strategic Alliances
- Team Development
- Process Improvement
- Budget Management
- Sales Strategy
- Competitive Marketing
- Key Account Development
- Product Management
- Goal-oriented mindset
- Industry awareness
Summary
General Manager, Operations Officer, Regional Director, Sales & New Business Development Management, Client Relationship Management, Prudent manager and inspiring leader with operational business mindset to drive an organization to achieve and surpass effective and efficient growth and profitability. Spearhead the development, communication, and implementation of effective sales and growth initiatives. Provide strategic leadership, interfacing with stakeholders, executives, and management to be an effective developer of solutions to business challenges. Collaborate with executive management team to develop and implement plans for operational infrastructure of systems, processes, and personnel designed to accommodate growth objectives. Attract and retain high-performance management teams, providing mentoring as a cornerstone to fostering a success-oriented, accountable environment.
Professionaldesignations
- Strategy Execution Certification
- Certified Seminar Presenter
- CSP Counselor & Manager
- Life Insurance License – MO & KS
Professional Development
- Leadership Strategy
- Winning Minds Groups: Sales Leadership; Sales Recruiting; How to Get Referrals; Motivational Speeches; How to Build Producing Teams
- David Whitner: 7 Workshops
- Forrest Performance Groups: 2 Workshops
Timeline
Residential Comfort Advisor
Paschal Air, Plumbing & Electric LLC
06.2024 - 12.2024
Sales Director, Austin
Service Experts, LLC
08.2021 - 09.2022
Residential Sales Consultant
Service Experts, LLC
12.2020 - 06.2024
Area Sales Director, Eastern Kansas
Newcomer’s Funeral Service Group, Inc.
01.2019 - 12.2020
Sales Manager, Kansas City, MO
Service Corporation International
01.2018 - 12.2019
Sales Manager, Kansas/Missouri
UniFirst Uniform Services
01.2017 - 12.2018
Area Sales Manager, Kansas/Missouri
Neptune Society
01.2015 - 12.2017
Sales Director, Texas Region
Northstar Memorial Group
01.2014 - 12.2015
Director of Community & Family Services, Western Region
Stewart Enterprises
01.2005 - 12.2014
Criminal Justice -
Irvine Valley College
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