Summary
Overview
Work History
Education
Skills
Experience
Certification
Affiliations
Timeline
Generic

Ryan Mongey

Saint Charles,MO

Summary

Client Services Manager with extensive experience in client relationship management and technical troubleshooting at Spectrum. Improved client satisfaction through effective communication and improved processes. Worked with different departments to ensure outstanding service. Skilled in routing protocols, and committed to building strong business partnerships.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Client Services Manager III

Spectrum
St Louis, Missouri
05.2022 - 03.2025
  • Developed client relationships through prompt response to inquiries and proactive problem resolution.
  • Collaborated with cross-functional teams to ensure timely project delivery meeting client expectations.
  • Resolved escalated issues professionally, preserving client trust and enhancing company reputation.
  • Delivered exceptional service to sustain and grow relationships for future business opportunities.

Order Operations Technical Analyst

Spectrum
St Louis, Missouri
01.2020 - 05.2022
  • Coordinated external vendor collaboration during system implementations to ensure timely project completion.
  • Enhanced system performance by identifying and resolving technical issues through thorough analysis.
  • Implemented software updates across multiple platforms to maintain optimal functionality and security.
  • Applied IT best practices to address emerging challenges and facilitate informed decision-making.

Network Technician

Spectrum
St Louis, Missouri
11.2012 - 01.2020
  • Executed installation of cabling, wireless routers, and telephone systems for data networks.
  • Conducted network diagnostics to assess performance of installations and identify faults.
  • Collaborated with team members on large-scale network projects for notable clients.
  • Traveled to remote locations to install nodes and implement client software rollouts.
  • Performed maintenance tasks to ensure consistent network availability.
  • Installed patches, conducted backups, and executed system builds and image updates.
  • Configured rack server network hardware, optimizing rail depth and cable routing.

Senior System Technician

Charter Communications Inc
St Louis, Missouri
07.2000 - 11.2012
  • Established proactive maintenance schedules for all equipment, reducing unscheduled downtime from hardware failures.
  • Optimized data management with effective backup strategies and robust disaster recovery plans.
  • Modified and repaired electronic systems to enhance overall performance.

Education

High School Diploma -

St Thomas Aquinas-Mercy High School
St Louis, MO
05-1997

No Degree - General Studies

Missouri Valley College
Marshall, MO

Skills

  • Routing protocols
  • Network troubleshooting
  • Client relationship management
  • Salesforce expertise
  • Team collaboration

Experience

  • Built and maintained strong client relationships through effective communication and problem-solving.
  • Collaborated with different departments to deliver projects on time, meeting client needs.
  • Addressed complex client issues, preserving trust and boosting company reputation.
  • Ensured software updates were implemented across systems, securing functionality and safety.
  • Managed vendor partnerships during system upgrades, facilitating timely project completion.

Certification

  • CCNA - Cisco Certified Network Associate

Affiliations

  • Youth coach soccer at St. Louis Scott Gallagher

Timeline

Client Services Manager III

Spectrum
05.2022 - 03.2025

Order Operations Technical Analyst

Spectrum
01.2020 - 05.2022

Network Technician

Spectrum
11.2012 - 01.2020

Senior System Technician

Charter Communications Inc
07.2000 - 11.2012

High School Diploma -

St Thomas Aquinas-Mercy High School

No Degree - General Studies

Missouri Valley College

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