Ryan Moore
Rowlett,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Sales Manager
RJ Trailers
03.2018 - 12.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Inside Sales Representative
TranzVia
11.2016 - 03.2018
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Top Salles for 10 months
Inside Sales Representative
5th Manhattan
11.2015 - 11.2016
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Merchant Coordinator Manager
AppStar
05.2013 - 03.2015
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Managed budgetary responsibilities while maintaining adequate staffing levels, securing necessary resources without compromising operational efficiency.
- Coordinated efforts between different teams within the organization to ensure seamless service delivery across all customer touchpoints.
Quality Control Representative
Encore Payment Systems
01.2011 - 05.2013
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Assisted in training new employees on company policies, products, and effective call-handling techniques.
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
Education
High School Diploma -
W W Samuell High School
Dallas, TX05.1997
Skills
- Cold Calling Expertise
- Customer Service
- Relationship Building and Management
- Sales Expertise
- Sales Closing
- Payment Processing
- Sales Representative of the Month Award
- Sales Pipeline Management
Timeline
Sales Manager
RJ Trailers
03.2018 - 12.2023
Inside Sales Representative
TranzVia
11.2016 - 03.2018
Inside Sales Representative
5th Manhattan
11.2015 - 11.2016
Merchant Coordinator Manager
AppStar
05.2013 - 03.2015
Quality Control Representative
Encore Payment Systems
01.2011 - 05.2013
High School Diploma -
W W Samuell High School
Similar Profiles
Vanessa De LeonVanessa De Leon
Accountant Assistance at RJ Trailers IncAccountant Assistance at RJ Trailers Inc
Morgan McgeeMorgan Mcgee
Finance Manager at Superstar TrailersFinance Manager at Superstar Trailers
Ross MartinRoss Martin
Cabinet Maker and Installer at RJ CabinetsCabinet Maker and Installer at RJ Cabinets