Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ryan Moore

Louisville,KY

Summary

With a proven track record at Enviro-Safe, excelling in customer service and safety procedures, enhancing client satisfaction and retention. Experience spanning from pest control to transportation, emphasizing safe and reliable passenger services, dependable route planning, and effective communication. Skilled in team collaboration and solo initiatives, while prioritizing safety and efficiency.

Overview

25
25
years of professional experience

Work History

Pest Technician

Enviro-safepest
02.2019 - Current
  • Enhance client satisfaction by educating clients on the importance of regular pest control maintenance by providing detailed explanations of treatment procedures and prevention methods.
  • Streamline documentation by completing required treatment documentation while on-site and returning paperwork to office for processing to maintain accurate records of treatments and services provided to clients.
  • Improve company reputation by promptly addressing customer concerns and resolving issues effectively.
  • Increase client retention with exceptional customer service and follow-up appointments for ongoing pest management.
  • Reduce pest infestations by inspecting and identifying pests in various residential and commercial properties.
  • Assist in training new technicians on company procedures, safety protocols, and best practices in pest management techniques.
  • Skilled in utilizing a variety of tools and equipment, including sprayers, dusters, and traps for effective pest control treatments.
  • Conduct property and building walk-throughs to assess conditions, identify infestations, and isolate sources.

Transportation Driver

Wheels
01.2015 - 05.2019
  • Coordinated efficient routes to avoid delays by utilizing GPS and other navigation tools to plan routes and stay on schedule.
  • Informed management of daily activities by updating logs with mileage and delivery information.
  • Provided exceptional customer service during pick-up and drop-off interactions, addressing concerns promptly and professionally.
  • Utilized strong problem-solving skills to address unexpected issues that arose during transport processes swiftly.
  • Prioritized passenger comfort while operating buses or shuttles by adhering to speed limits and avoiding sudden stops.
  • Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
  • Continuously updated knowledge of routes, construction zones, detours, or hazardous conditions for optimal travel planning.
  • Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.


Toilet Technician

Porta Clean
01.2010 - 12.2014
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted in maintaining a clean environment by emptying potable toilets when needed.

Cookie Decorator

Great American Cookies
01.2009 - 01.2010
  • Helped maintain overall store appearance while also keeping the display cases stocked with fresh cookies throughout the day.
  • Developed strong client relationships through excellent communication and personalized service.
  • Responded to customer inquiries regarding ingredients, allergens, and customization options for all bakery products.
  • Contributed to positive work culture by supporting colleagues during high-pressure periods or staff shortages.

CNA

Masonic Home
01.2000 - 01.2009
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Contributed to a safer work environment by adhering to safety protocols and reporting any concerns promptly.
  • Ensured proper handling of packages, preventing damages.
  • Verified load against delivery ticket before beginning every shift.
  • Maintained clean and orderly appearance while on shift.
  • Followed company policies and procedures during shift.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Coordinated patient transportation arrangements as needed, maximizing opportunities for timely access to therapy services.
  • Coordinated patient transportation between facilities when necessary, maintaining clear communication regarding patient status updates and estimated arrival times.
  • Streamlined patient transportation process, coordinating with medical staff to ensure timely appointments and procedures.

Education

Iroquois High School
Louisville, KY

Skills

  • Driver's license
  • Safety procedures
  • Dependable and reliable
  • Time management
  • Customer service
  • Safe driving practices
  • Punctual and reliable
  • GPS and route planning

Languages

English

Timeline

Pest Technician

Enviro-safepest
02.2019 - Current

Transportation Driver

Wheels
01.2015 - 05.2019

Toilet Technician

Porta Clean
01.2010 - 12.2014

Cookie Decorator

Great American Cookies
01.2009 - 01.2010

CNA

Masonic Home
01.2000 - 01.2009

Iroquois High School

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Ryan Moore