Ryan Morgan
San Antonio
Summary
Compassionate and mission-driven Training Developer with a strong foundation in instructional design and adult education, built through years of service at the Medical Center of Excellence. Proven ability to create inclusive, trauma-informed learning programs that empower underserved populations and support workforce development initiatives. Adept at building trust-based relationships and adapting training to meet diverse learner needs, particularly in community-focused environments. Ready to apply innovative training solutions to help break cycles of homelessness and contribute to lasting social change.
Overview
14
14
years of professional experience
Work History
Training Developer
Medical Center of Excellence
10.2023 - Current
- Designed and delivered blended training programs combining classroom instruction and practical application to enhance learner engagement and performance across diverse employee groups.
- Supported the product development lifecycle by providing detailed training impact assessments, including cost estimates, resource planning, and sustainment requirements for new technology and system rollouts.
- Partnered with cross-functional subject matter experts to develop and validate training content, ensuring alignment with current policies, operational goals, and end-user needs.
- Conducted training needs assessments and curriculum audits to identify skill gaps, streamline learning paths, and ensure training programs remained relevant and results-driven.
- Created blended learning experiences combining instructor-led sessions, e-learning modules, and hands-on activities to appeal to diverse learning preferences.
Housing Intern
Haven for Hope
08.2023 - 12.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the housing department and courtyard, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs to include HMIS, increasing proficiency and expanding technical skill set.
Fleet Manager
Venesco LLC
10.2022 - 06.2023
- Oversaw operations for a large metropolitan ambulance fleet, coordinating with commercial vendors and contract specialists to facilitate timely repairs and custom fabrications.
- Managed mileage tracking, scheduled maintenance, and repair workflows for 186 emergency vehicles, helping maintain consistent service availability and reduce vehicle downtime.
- Built collaborative relationships with fire departments, public safety agencies, and service vendors, supporting smoother coordination and more efficient turnaround for equipment servicing.
- Utilized inventory and financial tracking systems to process parts orders, monitor invoices, and ensure accurate payment processing.
- Served as a liaison between local emergency medical teams and federal agencies, helping streamline communication and support planning efforts.
Health Care Specialist
United States Army
04.2011 - 10.2022
- Managed administrative records and training compliance for more than 2,000 personnel, maintaining 100% accuracy of certifications and contributing to a consistent 97% operational readiness rate.
- Provided both emergency and standard medical care to personnel by conducting verbal and physical exams and administering appropriate treatment.
- Implemented clinical protocols and care standards to support emergency response, patient triage, and routine medical services, directly supporting the health and safety of over 1,000 individuals annually.
- Supported primary care operations by recording vital signs, calculating body mass index, and entering clinical data into electronic medical records, ensuring timely and accurate patient documentation.
- Developed and executed public health education campaigns, resulting in a 85% increase in participation among target populations and raising awareness of preventive health initiatives.
Education
Master of Science - Public Administration
The University of Texas At San Antonio
San Antonio, TX07-2025
Bachelor of Arts - Emergency Management
American Military University
Charles Town, WV11-2021
Skills
- Adaptive learning
- Team member development
- Industry best practices
- Teamwork and collaboration
- Adaptability and flexibility
- Relationship building
- Conflict resolution
Timeline
Training Developer
Medical Center of Excellence
10.2023 - Current
Housing Intern
Haven for Hope
08.2023 - 12.2023
Fleet Manager
Venesco LLC
10.2022 - 06.2023
Health Care Specialist
United States Army
04.2011 - 10.2022
Master of Science - Public Administration
The University of Texas At San Antonio
Bachelor of Arts - Emergency Management
American Military University
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