Ryan Morgan
Salt Lake City,UT
Summary
I have worked in the IT and networking field for twelve years, starting with hardware and PC installation to a wireless networking solutions for a large internet provider (WWAN) to provisioning and supporting cellular phones, LTE routers and SDWAN devices for large and small companies.
Knowledgeable Helpdesk Support with solid background in provisioning, ensuring efficient allocation and management of resources. Proven track record of executing complex provisioning tasks and supporting seamless operations. Demonstrated expertise in inventory management and vendor coordination.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Wireless Provisioner and Repair
MetTel
Salt Lake City, UT
02.2016 - Current
- Used in-house ticketing system to assist clients in their wireless requests.
- Provisioned new devices with carrier portals, ensured end-user was fully functional with device.
- Troubleshoot and diagnose issues that end-users were experiencing with their wireless devices, coordinated with carriers and/or our warehouse to RMA if needed.
- Submitted and oversaw port in/out requests to completion.
- Communicated effectively with clients in both CRM and Outlook, as needed to determine technical issues.
- Utilized carrier portals and OpenSignal to determine proper carrier coverage for particular end-users.
Wireless Infrastructure Team Lead
Vivint Wireless
03.2015 - 10.2015
Utilized specifications from Engineering team to interpret, install, configure and optimize radio deployment equipment. Lead a small team of 1-2 team members to finalize sight installs quickly and efficiently.
Wireless Infrastructure Technician
Vivint Wireless
08.2014 - 03.2015
Deployed, installed and configured wireless radios on individual homes to act as a central hub home for wireless internet.
Student / Self Employed PC Repair
Clearfield Job Corps
01.2014 - 08.2014
Education
Comptia A+ - Information Technology
Job Corps
ClearfieldGeneral Education - undefined
Round Rock Highschool
Skills
- Information Technology
- Mobile (Apple, Android, Fixed Wireless)
- Teamwork
- Quick learner
- Customer service
- Dependable and reliable
- Attention to detail
- Reliability
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Data entry
- Self motivation
- Exceptional time management skills
- Interpersonal skills
- Analytical thinking
- Mentoring and training
- Interpersonal communication
- Continuous improvement
- Written communication
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved technical issues which led to users having their services restored in a timely manner.
- Achieved large scale activations through effectively helping with carrier procedures.
Certification
- Apple Certified Support Specialist
Febuary 2026
- CompTIA A+
January 2016
Timeline
Wireless Provisioner and Repair
MetTel
02.2016 - Current
Wireless Infrastructure Team Lead
Vivint Wireless
03.2015 - 10.2015
Wireless Infrastructure Technician
Vivint Wireless
08.2014 - 03.2015
Student / Self Employed PC Repair
Clearfield Job Corps
01.2014 - 08.2014
General Education - undefined
Round Rock Highschool
Comptia A+ - Information Technology
Job Corps