Dynamic leader with a proven track record across various business and manufacturing industries, adept in data analysis and cross-department collaboration. Spearheaded projects that achieved a 24% rate increase, showcasing exceptional project management and problem-solving skills. Excelled in operational efficiency and cost reduction, demonstrating a commitment to continuous improvement and workforce development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Station Operation Manager
AMAZON
Massachusetts & Rhode Island
03.2020 - Current
Spearheaded and executed site rate improvement project that increased rates by 24% over 6-week time frame through data analyzation, time studies, process change, coaching and correcting employee behaviors through standard work
Enhanced operational efficiency with a 12% productivity increase and a 17% cost reduction via workforce streamlining.
Reduced site overall first pass quality defects by 47% for first pass yield through standard work, retrains and coaching
Support, mentor and lead large scale site and regional projects to further develop success on personal and business goals
Rolled out Sub Same Day, Non-Con and Sort Aware process optimization for site
Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations presenting to Senior Regional Leaders
Build relationships and strategizes with key business partners such as Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
Directed vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
Developed a performance recognition program that improved awareness and understanding of site KPI’s, as well as fostering accountability for performance in all operational and support areas
Operations Manager
AMAZON
Texas
01.2020 - Current
Planned, direct, supervise and control the execution of all business, technical, and fiscal functions of the Outbound operations for Fulfillment Center
Partnered with senior business leaders across departments to analyze our existing processes and identify opportunities to improve and optimize current operations
Spearheaded project that was able to track hourly associates’ rates, quality defects, time off task which reduced rework and quality defects by 31% and improved overall rates by 12%
Top 3 launch in FC NA network for year 2020 exceeding network KPI’s for safety, quality, cost reduction and Outbound OTD shipments
Developed team to achieve top 10 in network Quality metrics for FY’ 2020 as well as number 1 in the region
Created and deployed onboarding ambassador guide for new hires that focus on daily metrics and ship dock culture which helped reduce overall onboarding and learning curve by 50% and increased overall new hire retention rate
Oversight of 6 salaried managers and 300+ hourly associates responsible for processes within department analyzing key metrics, daily forecasting, performance appraisal, problem solving resolution and putting plans and actions in place to meet daily demands and employee engagement
Production Manager
TAYLOR FARMS NEW ENGLAND
North Kingstown, Rhode Island
04.2019 - 12.2019
Company Overview: Ready to eat foods (Deli sandwiches, salads, hot meal replacements, wraps)
Assumed responsibility for managing all production operations, including training, developing, production, and sanitation with extra administration responsibilities
Oversaw the generation of maximum profitability and ensured full production levels were met while simultaneously performing safety, quality, cost, and inventory management within operating budget constraints
Supervised and directed all employee disciplinary and training programs, safety programs, and plant improvement projects
Oversaw 200+ hourly employees along with 6 operations supervisors
Wrote various documentation for the plant (Machine operation guides, one-point lessons, training manuals, process flows)
Responsible for assisting design of plant layout, equipment location and purchasing, flow in the production area and lead factory acceptance testing of new equipment for the plant
Work with various departments for a successful launch of the plant with regards to setup, trials, production execution and go live initiatives
Direct overall operation activities of the plant while complying with FDA, USDA, OSHA, SQF & BRC guidelines assuring 100% customer order attainment and delivery
Analyze plant KPI’s and put corrective actions in place and make sure 100% adherence to key metrics
Lead and remove production bottlenecks, drive continuous improvement initiatives and foster a culture of safety, teamwork, quality and production readiness
Ready to eat foods (Deli sandwiches, salads, hot meal replacements, wraps)
FRESH FRUIT MANAGER
OCEAN SPRAY CRANBERRIES
Middleboro, Massachusetts
01.2013 - 01.2019
Company Overview: Sweetened Dried Cranberries and Juice Concentrate
Oversight of 70 hourly employees and 2 salaried supervisors
Meet and exceed customer quality expectations, ensure accurate inventory management and on time delivery, stay in compliance with all internal and external audits and government regulations, exceed department KPI’s, insure proper training of employees
Oversight of all department processes, staffing levels, expenses/budget, daily operational excellence and fruit utilization
Sweetened Dried Cranberries and Juice Concentrate
Improved SQF score from prior year and reduced overall findings by 50%
Implemented changeover program to eliminate line change mistakes and reduce overall changeover downtime
Reduced overall customer complaints by 60% utilizing inline re-inspection, checklist, and proper fruit utilization
Achieved $15,000 under budget for pool year ’16
Successful commissioning of new product launch and packaging material formulation
CONTINUOUS IMPROVEMENT SUPERVISOR
OCEAN SPRAY CRANBERRIES
Middleboro, Massachusetts
01.2013 - 01.2019
Utilize various continuous improvement tools (Process mapping, SIPOC, Fishbone, Cause and Affect) to improve processes that increase First Pass Quality, Production throughput, Reduce overall waste, and step change improvements
Manage and lead Tech Change Committee meetings, manage and improve controlled docs database, and daily review updates
Sweetened Dried Cranberries and Juice Concentrate
Achieved 23% waste reduction and $100k/yr
In cost savings on high speed production line through FI&DMAIC initiatives
Managed and led process improvement teams focusing on increasing FPQ (Quality), Improve production throughput, reduce and eliminate safety hazards, and standardize area processes for better employee training and development
Led a group of department managers for a successful new product launch at the plant
Facilitated machine optimization and performance project for a large industrial food processing retail packing machine
Established baseline settings, physical machine alterations and improvements, and training reference material for the area
Reduced overall packing material waste by 12% and overall machine downtime by 21%
OPERATIONS SUPERVISOR
OCEAN SPRAY CRANBERRIES
Middleboro, Massachusetts
01.2013 - 01.2019
Company Overview: Sweetened Dried Cranberries and Juice Concentrate
Oversee and develop a high power and collaborative team of up to 35 employees operating 3 food production lines in a 650k sq./ft SQF certified processing plant
Duties include: training, cross-training, supervising, coaching & developing, mentoring and evaluating classification production workers; creating daily schedules based on master schedule; interacting with outgoing supervisor to identify issues, defects, changes in plan from previous shift; creating work orders using RedPrairie; resolving problems with inventory issuance, finished goods, and other movement of goods; resolving bottlenecks in overall production; ensuring overall quality assurance, operational process control, management and maintenance support; working with maintenance regarding repair issues; completing turnover reports (quality, safety, incident and operational reports); interacting with all levels of management; ensuring compliance to FDA, USDA, SQF regulations
Sweetened Dried Cranberries and Juice Concentrate
Education
BACHELOR OF SCIENCE - KINESIOLOGY-SPORTS MANAGEMENT, BUSINESS ADMINISTRATION
UNIVERSITY OF NEW HAMPSHIRE
Durham, New Hampshire
Skills
Data analysis
Process optimization
Project management
Workforce planning
Performance metrics
Operational efficiency
Cost reduction
Cross-department collaboration
Problem solving
Change management
Certification
Implementing SQF Systems Post Farm Gate, 01/2017
HACCP Managers Training, 01/2017
OSHA 10 Hour Hazard Recognition, 01/2017
Hot Work Safety Certification, 01/2017
Timeline
Station Operation Manager
AMAZON
03.2020 - Current
Operations Manager
AMAZON
01.2020 - Current
Production Manager
TAYLOR FARMS NEW ENGLAND
04.2019 - 12.2019
FRESH FRUIT MANAGER
OCEAN SPRAY CRANBERRIES
01.2013 - 01.2019
CONTINUOUS IMPROVEMENT SUPERVISOR
OCEAN SPRAY CRANBERRIES
01.2013 - 01.2019
OPERATIONS SUPERVISOR
OCEAN SPRAY CRANBERRIES
01.2013 - 01.2019
BACHELOR OF SCIENCE - KINESIOLOGY-SPORTS MANAGEMENT, BUSINESS ADMINISTRATION