Ryan Moyle
Carlisle,IA
Overview
20
20
years of professional experience
Work History
Problem Resolution Consultant- Agency Services
Sammons Financial Group
10.2014 - 03.2024
- Inbound and outbound customer service
- Excellent oral and written communication
- Quality Assurance
- Training and mentoring
- Innovative problem solving
- Collaborative and curious approach to problem solving that includes all stakeholders-internal and external
- Diverse backgrounds and thoughts are my North Star for problems
- Short term strategies and implementation are my core strength
- Testing and workflow improvement to find efficiencies
- Process Improvement Review and Implementation
- Work with Leadership on projects and for needed input when necessary
- Communicate all progress along the way
- Leading meetings and advising of process changes
- Experienced in time and project management with little to no supervision
- Agent/agency bonuses, purchases/mergers/acquisitions, transfers of books of businesses and vet out all changes from beginning to end including vetting out and reviewing requirements
- Process group terminations
- Run internal reports and help with special projects
- Work closely with peers to meet department deadlines.
Home Loan Employment Verification
Equifax
10.2009 - 10.2014
- Call Center environment to verify employment and income for home loans
- Took inbound phone calls from employers regarding how to complete employment verification forms as well as took certain elements over a recorded line as policies and regulations allowed
- Myself and 2 others had our priorities set as the highest out of 250 for priority inbound calls
- Multi-tasking was required with up to 6 systems being used at the same time.
Warehouse & Shipping/receiving Specialist
Bearing Headquarters
04.2004 - 09.2009
- Receive and ship out all orders
- Conduct inventory audits
- Make deliveries
- Prepare and send out Billing
- Accounts Receivable.
Timeline
Problem Resolution Consultant- Agency Services - Sammons Financial Group
10.2014 - 03.2024
Home Loan Employment Verification - Equifax
10.2009 - 10.2014
Warehouse & Shipping/receiving Specialist - Bearing Headquarters
04.2004 - 09.2009
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