RYAN MUELLER

Clinton Township,Michigan

Summary

Dynamic and self-motivated professional with exceptional communication skills, honed through extensive experience in consulting and helpdesk roles. A former business owner with a deep understanding of organizational operations and strategic decision-making. Known for unwavering integrity, a strong sense of accountability, and a collaborative approach that prioritizes team success. Demonstrates a relentless drive to maximize productivity, solve problems efficiently, and deliver impactful results. Committed to making a meaningful difference in any organization and eager to exceed expectations through dedication and initiative.

Overview

years of professional experience

Work History

RMM Consultant/Senior QA Engineer

ProVal Technologies

01.2022 - 12.2024

Managed approximately 23 client accounts as a RMM consultant, which entailed orchestrating monthly meetings and recommending the best solutions for what customers were looking to get done.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with teams to define, strategize, and implement marketing and web strategies.
Participated in software field testing to verify performance of developed projects.
Designed customized solutions for proposals to potential customers.
Applied SQL expertise to build data queries and produce analytical reports.
Verified documentation of process control parameters.

Owner

Undeniable Originals

01.2021 - 12.2021

Consulted with customers to assess needs and propose optimal solutions.
Maintained a 100% customer satisfaction rate throughout the duration of full-time business ownership, demonstrating a strong commitment to excellence and client-focused service.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Delivered services to customer locations within specific timeframes.
Strengthened communication skills through regular interactions with others, both verbal and written.

NOC Team Lead

Xpert Technologies

12.2017 - 12.2021

Managed patching and automation for approximately 25 clients.
Team lead for the organizations Network Operations Center
Developed a in depth knowledge of MySQL, including building custom Queries, views, and tables to support the ConnectWise Automate System
Work with a team of people, assigning tasks to other technicians while making sure the tasks assigned gets completed on time
Developed countless forms of highly detailed documentation for Techs and Customers to use to complete complex tasks easily
Created highly detailed Active Directory and StorageCraft Reports through the ConnectWise Automate Report Center from scratch
Built, Implemented, and Managed countless custom monitors, scripts, and database configurations

NOC Administrator

HI-Tech System Service

04.2011 - 12.2017

Became Familiar with many scripting languages (SQL, PowerShell, Some elements of the C language)
Developed and Documented Disaster Recovery Plans for 3 Medium Sized Businesses
Set up customer network infrastructure and Active Directory for 2 clients and maintained over 12 separate businesses networking infrastructure
Diagnosed complex network and server issues and implemented solutions for several different clients
Managed a team of 3 people overseeing the RMM segment of the organization

Education

Bachelor of Science - Information Security

Baker College

Port Huron, Michigan

06.2015

A+ and Net+ Certified (Expired Now) - Information Technology/Cisco Coarse

St. Clair TEC Center

Marysville, Michigan

06.2011

Skills

Command Line and PowerShell Scripting
SQL
Connectwise Products (Automate Mainly)
Policy Driven
Team Oriented
Communication

Outcome accountability
Process improvement
Forecasting and reporting
Decision-making
Problem-solving
Subject matter expert

Timeline