Summary
Overview
Work History
Education
Skills
Skills
Accomplishments
Affiliations
Timeline
Hi, I’m

Ryan Mullenax

Cookeville,TN
Ryan Mullenax

Summary

Motivated Network Administrator with broad background in Information Technology. Known as strong leader and team-builder with excellent conflict-management, organizational and communication skills. Technical expertise includes effective strategies for upstreaming and downstreaming enterprise business systems. Successful developing, implementing and enhancing solutions to handle multifaceted requirements.

Overview

19
years of professional experience

Work History

Xware Innovations
Cookeville, TN

Lead Technician
05.2010 - Current

Job overview

  • Configured and Maintained Servers for numerous clients based on Windows Server OS and other Microsoft Server based Technologies including but not limited to Active Directory, Remote Branch, S2D and Storage Services, RDS, DNS, and IIS
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks, and resolved day-to-day issues
  • Developed Custom Software solutions for bot Desktop and Mobile Platforms
  • Managed and Deployed Database Backend based on Microsoft SQL Server, MySql Server, & Pervasive PSQL
  • Managed and Deployed Complex Phone Networks using both on-premises and cloud based PBXs , and IP Phones using the SIP protocol from Grand Stream, CIsco, Yealink and polycom.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Updated network systems to support confidential company operations and eliminate hacking.
  • Reviewed security audits to bring awareness to security problems and issues.
  • Identified opportunities to improve network, application and cloud security through implementation of secure frameworks.
  • Evaluated vulnerability alerts from third-party sources to analyze potential impact to company, identify appropriate stakeholders and communicate threat level of exposure.
  • Conducted password complexity checks to prevent password cracking.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Troubleshoot systems and equipment and run tests to make effective recommendations.
  • Manage employee access, security roles and permissions.
  • Handle network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Support various operating systems and server technologies.
  • Supervise configuration of local area network, wide area network and corporate Internet systems.
  • Participate in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
  • Create accounts and configure hardware to support onboarding process for new hires.
  • Strengthen networks and infrastructure during outage windows to prevent downtime for essential services.

Center Street Securities
Nashville, TN

IT Specialist
09.2011 - 05.2022

Job overview

  • Managed and Deployed Cloud services from Microsoft & Azure
  • Managed and developed custom applications and reports for ERP & CRM databases backed by Microsoft SQL Server and MySQL Server
  • Updated network systems to support confidential company operations and eliminate hacking.
  • Successfully processed hundreds of cyber tips, receiving information and initiating investigation for speedy resolution.
  • Established procedures for controlling remote access to network facilities and components.
  • Identified opportunities to improve network, application and cloud security through implementation of secure frameworks.
  • Reviewed security audits to bring awareness to security problems and issues.
  • Installed and supported hardware and software for desktops, servers and printers.
  • Worked closely with end users to solve problems related to hardware and software.
  • Monitored system upgrades, patches and new configurations.
  • Managed employee access, security roles and permissions.
  • Determined and alleviated hardware, software and network issues.

Custom Fireplaces and More
Cookeville, TN

IT Manager
11.2006 - 05.2010

Job overview

  • Built & Managed Computer Networks Backed by Active Directory and Microsoft Windows Server
  • Built & Managed custom data software solutions backed by .net and Microsoft SQL Server
  • Provided support for complex issues related to software tools, applications and databases.
  • Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance.
  • Built software according to expressed product parameters and code limitations.
  • Grew program capabilities seamlessly weaving more complex elements into product foundations.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Designed front-end and back-end solutions for complex inventory and accounting systems.

Education

Livingston Academy
Livingston, TN

High School Diploma
05.2001

Skills

  • Active Directory & Access Management
  • Workstation Management & Maintenance
  • Microsoft Windows Server OS
  • Technical Troubleshooting
  • SQL/MYSQL Scripting & Backend Management
  • Azure / Office365
  • Network & firewall Security Management
  • Linux
  • WAN/LAN
  • Performance Monitoring and Optimization
  • Disaster Recovery Procedures
  • Performance Improvements
  • Network Repairs and Maintenance
  • System Upgrades
  • Computer Systems Installation
  • Software Management
  • Cybersecurity
  • Performance Monitoring and Optimization
  • Virus Protection
  • Microsoft Exchange
  • End User Support
  • Data Backup
  • Script Writing
  • VoIP Systems
  • Workstation Maintenance
  • Cloud Management
  • Spam Elimination and Prevention
  • Network Firewall Management
  • Automation Management
  • Enterprise Technology
  • Microsoft Office Suite
  • Amazon Web Services
  • Router Installation and Optimization
  • Server Event Logging
  • New Technology Integration

Skills

Servers & Virtualization
Native/ Bilingual
SQL Programming & Reporting
Native/ Bilingual
Machine Virtualization HyperV & VMWare
Native/ Bilingual
Active Directory
Native/ Bilingual
Office 365 and Azure
Full Professional
Networking & Security
Native/ Bilingual
Microsoft .Net Programming C#/VB
Full Professional

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new software that significantly impacted efficiency and improved operations.

Affiliations

  • Microsoft Cloud Serices Silver Partner

Timeline

IT Specialist

Center Street Securities
09.2011 - 05.2022

Lead Technician

Xware Innovations
05.2010 - Current

IT Manager

Custom Fireplaces and More
11.2006 - 05.2010

Livingston Academy

High School Diploma

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