Ryan Mullin
Conroe,TX
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
20
20
years of professional experience
Work History
Day Trader
Self Employed Web
Conroe, TX
06.2023 - Current
- Collaborated with other traders in order to make informed decisions about entering or exiting a trade.
- Executed buy and sell orders for securities in order to maximize profits.
- Stayed up-to-date on marketplace trends and researched items in detail.
- Monitored stocks, and cryptocurrency to identify new trading opportunities.
- Analyzed financial data and market trends to determine appropriate entry and exit points for trades.
- Assessed potential risks associated with various investment decisions before making trades.
Remote Customer Service Rep
Concentrix
Houston, TX
02.2022 - 01.2024
- Provided accurate information about products and services to customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Strengthened customer retention by offering discount options.
- Identified opportunities for upselling additional products or services based on customer needs.
Life Insurance Sales
Symmetry Financial Group
Houston, TX
03.2020 - 01.2022
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Upsold products to policyholders and potential new clients.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Pursued continued professional development through insurance workshops, course and webinars.
- Offered policy guidance and management to promote asset protection.
- Exceeded company sales goals for new policies.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Communicated with clients to understand needs and identify best policies for each case.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Cultivated professional relations to establish long-term profitable partnerships.
Phone Sales Representative
Elite E-commerce LLC
Seattle, WA
01.2019 - 01.2020
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Established membership loyalty, executing flawless customer retail account management.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Excelled in exceeding daily credit card application goals.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Owner/Operator
Andri's Kitchen LLC
Houston, TX
01.2012 - 03.2019
- Led startup and opening of food manufacturing business and provided business development, creation of operational procedures and workflow planning.
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Negotiated with vendors to acquire products at discounted price.
Owner/Operator
Gifts From The Glyphs
Anchorage, AK
01.2009 - 01.2011
- Marketing Sales.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Tracked weekly sales to develop senior leadership reports for business development planning.
Electric Forklift Technician
B&J Lift Truck Svc.
Anchorage, AK
01.2005 - 01.2010
- Performed troubleshooting and diagnostic procedures on the systems and components.
- Followed safety procedures with every job and operated tools, gauges and equipment correctly.
- Read and followed schematics and diagrams for mechanical, electrical and hydraulic systems.
- Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
- Repaired and maintained equipment in good working order.
- Worked in shop and at customer locations to handle heavy equipment repair, maintenance and commissioning needs.
- Carefully disassembled equipment using hand tools and hoists to begin repair work.
- Used measuring instruments to inspect parts.
- Performed skilled work with minimal oversight, including replacing engines, transmissions and electrical components.
- Assessed equipment to determine the cause of issue or malfunction and identified the type of repair that would be required.
Education
High School Diploma -
Lincoln High School
Lincoln, CA01.2005
Skills
- Sales
- Quality assurance
- Team player mentality
- Superb time management
- Reading comprehension skills
- Active listening
- Customer service
- Outgoing personality
- Results-oriented
- Energetic self-starter
- Excellent communication skills
- Reliable and punctual
References
Name : Aja Mullin
Company : Elite E-commerce LLC
Occupation : Company Owner
Phone : (206) 354-6626
Email : amullin206@gmail.com
Name : Andriani LNU
Company : Gifts from the Glyphs/Andri's Kitchen LLC
Occupation: Managing partner
Phone : (832) 807-7072
Email : andriluv@gmail.com
Name : Michael Mullin
Company : Andri’s Kitchen LLC
Occupation : Managing partner
Phone : (713) 818-3898
Email: mickeymullin1@gmail.com
Timeline
Day Trader
Self Employed Web
06.2023 - Current
Remote Customer Service Rep
Concentrix
02.2022 - 01.2024
Life Insurance Sales
Symmetry Financial Group
03.2020 - 01.2022
Phone Sales Representative
Elite E-commerce LLC
01.2019 - 01.2020
Owner/Operator
Andri's Kitchen LLC
01.2012 - 03.2019
Owner/Operator
Gifts From The Glyphs
01.2009 - 01.2011
Electric Forklift Technician
B&J Lift Truck Svc.
01.2005 - 01.2010
High School Diploma -
Lincoln High School
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