Ryan Murray-George
Independence,MO
Summary
Talented individual offering 10+ years of experience in giving prompt, efficient and quality service. Proficient in operating credit card machines, balancing cash registers and promoting upcoming bar events and programs. Competent in preparing classic cocktail recipes.
Overview
14
14
years of professional experience
Work History
Senior Bartender
54th Street Grill & Bar
Independence , MO
2015.05 - Current
- Provided excellent customer service by taking orders, preparing drinks, serving food and bussing tables.
- Trained new bartenders on proper drink preparation techniques and customer service standards.
- Created a positive atmosphere for customers by engaging them in conversation and providing knowledgeable recommendations.
- Utilized Point of Sale system to accurately process transactions quickly and efficiently.
- Cleaned glasses, utensils, equipment, surfaces, counters, floors and other areas of the bar area as required by health department regulations.
- Rotated stock items according to expiration dates to minimize waste or spoilage.
- Organized monthly staff meetings to discuss performance goals and review beverage menu changes.
- Ordered all beer, wine, spirits and other beverages as needed based on forecasted sales volumes.
- Demonstrated knowledge of wines, beers and cocktails by suggesting pairings and recommending products.
- Performed daily opening and closing duties including setting up bar area and cleaning work stations.
- Promoted loyalty programs designed to reward frequent patrons with discounts and complimentary items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upsold customers from shelf to premium brands to help boost sales.
Catering Supervisor
Levy Restaurants
Kansas City , MO
2009.08 - 2016.01
- Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Ensured compliance with health and safety regulations while preparing food items for banquets or other events.
- Monitored inventory levels of all food items to ensure adequate supplies were available when needed.
- Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
- Assisted in the development of standard operating procedures for catering services.
- Interacted with guests on a regular basis to ensure satisfaction with meals served at catered functions.
- Resolved any complaints or concerns from customers regarding catering services provided.
- Planned seating arrangements according to event requirements and customer preferences.
- Inspected kitchen equipment regularly to make sure it was clean and functioning properly.
- Provided feedback to chefs on menu changes or improvements that should be made based on customer preferences.
- Attended meetings with clients prior to their event in order to discuss details concerning menu selections, décor preferences.
- Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
- Worked with clients one on one to create enticing catering menus for array of events from weddings and christenings to work parties and holiday meals.
- Assisted customers with food selection, inquiries and order customization requests.
- Executed scheduling, logistics and follow-ups with event staff.
- Collaborated with food and beverage director to determine menu plans, seating arrangements and entertainment.
Education
High School Diploma -
Ruskin High School
Kansas City, MO05.2008
Skills
- Menu Memorization
- Suggestive Selling
- Food Running
- Food Service
- Food Preparation
- Payment Processing
- Beverage Preparation
- Responsible Alcohol Service
- Cash and Credit Transactions
- Handling Difficult Customers
- Customer Service
- Inventory
Timeline
Senior Bartender
54th Street Grill & Bar
2015.05 - Current
Catering Supervisor
Levy Restaurants
2009.08 - 2016.01
High School Diploma -
Ruskin High School
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