Ryan M. Winter
Hendersonville
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Rodem, Inc.
05.2024 - Current
- Delivered exceptional customer service by providing accurate and timely product information and order status updates to internal and external customers
- Processed customer orders, changes, and returns in accordance with established department procedures, ensuring smooth transactions and customer satisfaction
- Collaborated with the credit department to resolve billing disputes and maintain positive customer relationships
- Proactively addressed service failures and customer concerns, ensuring feedback was promptly shared with relevant teams for continuous improvement
- Partnered with sales teams to exceed customer expectations and enhance service delivery
- Coordinated with vendors to obtain pricing, technical specifications, and product feedback, ensuring customers received accurate and up-to-date information
- Managed product quotes based on direct customer requests, ensuring accurate and competitive pricing
- Provided technical assistance by liaising with vendors to acquire technical documentation, serial-specific product manuals, and other necessary information
- Ensured on-time product delivery by monitoring lead times and coordinating with vendors for any required support
- Adhered to company procedures for repairs and returns, ensuring timely and accurate processing
- Gained deep product knowledge through ongoing training, vendor seminars, and customer interactions
- Maintained remote office operations, including ordering office supplies, overseeing office functions, and ensuring a professional work environment
- Demonstrated strong organizational skills by processing walk-in orders, managing inventory, and handling shipping and receiving operations
- Worked independently and assumed additional responsibilities as required, ensuring smooth daily operations
Project Manager Intern
Jones Bros. Contractors
05.2023 - 07.2024
- Supported Foreman in all daily work goals
- Assisted Project manager and Foreman in planning weekly schedule for the job crew
- Assisted Foreman in balancing the daily budget at the end of each day
- Successfully operated a Roller machine on highway
- Successfully operated a dump truck off highway haul in an open pit
- Assisted in rolling out felt
- Assisted crew in putting down stone
- Assisted crew with moving barrier walls
Fitness Attendant
Hamilton County YMCA
08.2022 - 05.2023
- Build Effective relationships with members
- Utilize tools and information to increase member knowledge of wellness
- Maintains, cleans and disinfects equipment according to procedures and protocols
- Implements and educates members on YMCA safety protocols
Concession Stand Coordinator
Hendersonville Parks
02.2016 - 08.2022
- Received and served customer orders
- Worked cash register and handled cash and other forms of payment
- Cooked and prepared food
- Managed concession staff
- Handled all customer complaints
- Stocked concession stands weekly to ensure they had enough food and drinks for upcoming events
- Balanced cash register at the end of the night
Staff Member
Rivergate Skate Center
09.2015 - 02.2017
- Rented, distributed and maintained equipment, assisted with skaters, supervised crowds at the rink, played music as DJ, responsible for parties, and worked customer service in concession stand
Education
Bachelor - Marketing and Business
University of Tennessee Chattanooga
Chattanooga, TN12.2023
Skills
- Excellent organizational skills
- Effective customer service skills
- Great Team Player
- Excellent Communication skills
- Very Motivated
- Great with People
- Excels at multitasking
- Great time management skills
- Strong leadership skills
- Excellent attention to detail
- Cause and effect analysis
Philanthropy
Lambda Chi Alpha Fraternity, Zeta-Phi Chapter, University of Tennessee Chattanooga
Highlights Skills
- Excellent organizational skills
- Effective customer service skills
- Great Team Player
- Excellent Communication skills
- Very Motivated
- Great with People
- Excels at multitasking
- Great time management skills
- Strong leadership skills
- Excellent attention to detail
- Cause and effect analysis
Timeline
Customer Service Representative
Rodem, Inc.
05.2024 - Current
Project Manager Intern
Jones Bros. Contractors
05.2023 - 07.2024
Fitness Attendant
Hamilton County YMCA
08.2022 - 05.2023
Concession Stand Coordinator
Hendersonville Parks
02.2016 - 08.2022
Staff Member
Rivergate Skate Center
09.2015 - 02.2017
Bachelor - Marketing and Business
University of Tennessee Chattanooga
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