Ryan Myers
Director of Operations
Yakima,WA
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
28
28
years of professional experience
Work History
Director of Business operations
Lucky Dollar Stores Inc
Harrah, WA
06.2018 - Current
- Spearheaded day-to-day operations management, administration and enabling seamless running of business
- Managed annual review processes to support business functions and compliance
- Served as trusted change agent, developing and implanting innovative solutions to drive growth, collaboration and operational efficiency
- Played key role in driving /overseeing strategy and growth of Lucky Dollar Stores Inc into multi-million dollar year company
- Prepared and delivered engaging training and development of staff, including development of staff into management roles
- Responsible for all purchasing and inventory management for 2.5 million grocery store retail operation
- Delivered strategic input into business decisions and deals
- Made recommendation to senior leadership on business strategy and initiatives
- Prepared monthly financial statements including balance sheets and income statements
- Networked with industry contacts to gain competitive insight and inform best practices
- Identified problems and implemented solutions to better streamline operations
- Determined performance goals and offered tactics for achieving milestones
- Collaborated with financial leadership to support treasury and banking operations
- Negotiated contract specifications with major vendors
- Developed and analyzed cost vs revenue metrics to monitor staff performance
- Worked with third party relations as need to resolve computer hardware, operating systems, and software issues
- Built relationships with key customers and stakeholders to grow business
- Made recommendation to senior leaders on business strategy and initiatives.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals
- Trained new hires, providing information and insight into corporate policies and procedures
- Developed robust relationships with income-producing distributor clients
- Recruited, hired, mentored and trained 12 staff on business procedures, policies, duties and customer care methods
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Managed purchasing, sales, marketing and customer account operations efficiently
- Supervised daily operations of multi-million dollar retail operation
- Studied latest trends to add new merchandise to product lineup, improving sales revenues $1.5 million Dollars
Operations Manager
Lucky Dollar Stores Inc
Harrah, WA
06.1994 - 06.2018
- L
- Managed 15 employees in day-to-day activities including accounts payable, accounts receivable general ledger, and payroll
- Business Development Budget Planning Business Leadership Business operations Human Resource
- Profit & loss Management Policy Improvement Payroll Management Product Ordering/Pricing
- Completed thorough opening and closing and shift change functions to maintain operational standards
- Evaluated store performance and incorporated feedback to implement improvements plans
- Built relationships with key customers and stakeholders to grow business network and locate new opportunities
- Manged human resource operational activities to maximize HR employee performance
- Enhanced customer satisfaction and store operations through relationship building and daily problem- solving
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Strengthened workflow productivity by hiring, managing, and developing top talent
- Trained and mentored associates to teach daily task and procedures
- Identified operational issues and implemented appropriate process improvement to promote workplace safety and productivity
- Monitored employee performance and identified performance gaps for corrective actions
- Identified operational weaknesses to improve or innovate people, programs, and processes
- Developed hiring and recruiting policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job
- Collaborated with owners to create performance measurements, employee development and employee compensation strategies
- Formulated corrective actions plan through analysis of management feedback and consultation with employee
- Managed sensitive employee and company information with highest level of confidentiality and discretion.
Education
No Degree - Information Technology
University of Phoenix
Online High School Diploma -
Toppenish High School
Toppenish, WA06.1992
Skills
- Administrative Management
- Revenue Growth
- Finance and Accounting Oversight
- Sales Tracking
- Organizational Leadership
- Performance Monitoring and Evaluation
- Reporting Tools
- Management Training
- Business Management and Development
- Hiring and Onboarding
- Strategic planning
- Operations management
- Accounts Payable and Accounts Receivable
- Management Training
- Business Management and Development
- Hiring and Onboarding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Director of Business operations
Lucky Dollar Stores Inc
06.2018 - Current
Operations Manager
Lucky Dollar Stores Inc
06.1994 - 06.2018
No Degree - Information Technology
University of Phoenix
High School Diploma -
Toppenish High School
Similar Profiles
Kelly MilerKelly Miler
Cashier at Lucky StoresCashier at Lucky Stores
Marissa BuffaloMarissa Buffalo
Grocery Store Worker at Lucky Dollar FoodsGrocery Store Worker at Lucky Dollar Foods
LATCHUBUGATA MADHULATCHUBUGATA MADHU
IT MANAGER at LUCKY RETAIL STORES PRIVATE LIMITEDIT MANAGER at LUCKY RETAIL STORES PRIVATE LIMITED
Llisa DavisLlisa Davis
LPN at KinderhavenLPN at Kinderhaven
Hailey AadlandHailey Aadland
Waitress at Hop Town PizzaWaitress at Hop Town Pizza