Resourceful Co-Owner known for high productivity and efficient task completion. Possess key skills in strategic planning, financial management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless business operations and growth.
Overview
14
14
years of professional experience
Work History
Co-Owner/Operations Manager
Jivy&Co, LLC.
Louisville, KY
08.2017 - Current
Collaborated with other co-owners on strategic decisions related to the company's growth plan.
Created effective business plans to focus strategic decisions on long-term objectives.
Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Monitored expenses closely to stay within allocated budgets for each project and initiative.
Established regulatory-compliant policies and procedures
Implemented new technologies to streamline processes and improve efficiency.
Implemented process improvements to increase efficiency, reduce costs, and improve service quality.
Obtained essential funding for business operations
Analyzed financial statements and other records to determine appropriate tax treatments and strategies.
Researched current trends in web design to inform new projects.
Designed logos, visual identities, packaging, website and promotional materials to support brand positioning.
Developed style guides for website navigation menus, page layouts, fonts, colors and graphics.
Maintained knowledge of emerging technologies related to web development.
Coordinated special events such as product launches or promotional campaigns.
Oversaw customer service activities to ensure quality standards were met or exceeded.
Resolved any customer complaints or issues quickly in order to maintain positive relationships
Program Director
Cascadia Behavioral Healthcare
Portland, OR
03.2011 - 07.2017
Managed the operations of a 15-bed and 12-bed secure residential facility.
Conducted needs assessments and developed program objectives to ensure safety and efficacy of treatment.
Created and implemented new policies and procedures for the program.
Managed budgeting processes, including creating forecasts and tracking expenses.
Developed strategic plans to ensure successful program operations.
Organized and facilitated team meetings, workshops, and events.
Directed staff training on technical aspects of programming activities.
Determined appropriateness of clients for program
Guaranteed adherence to federal, state, and county guidelines for programs and facilities.
Taught nonviolent intervention classes for the agency.
Facilitated broader implementation of DEI strategies as part of the Diversity and Inclusion Council