Ryan Narcisse
Queens,NY
Summary
Experienced sales associate with exceptional customer service skills and a talent for cultivating strong relationships. Committed to delivering comprehensive service, possessing a deep understanding of sales strategy and merchandising techniques. Known for strong negotiation and communication abilities, A proven track record in automotive sales. Excelling at fostering long-term customer relationships and providing customized solutions. Prioritizing teamwork, consistently achieve targets and adapting quickly to evolving market demands. With extensive product knowledge, consistently driving results and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Automotive Sales Consultant
Plaza Auto Mall
09.2023 - 10.2024
- Maintained up-to-date knowledge of inventory, features, and specifications across 5 different brands to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Negotiated purchase prices and explained sales, warranty, and optional products.
SALES ASSOCIATE
Champs Sports
04.2022 - 08.2023
- Regularly meeting or exceeding expected sales quota
- Communicating and building with various co-workers and managers in order to keep high traffic running smoothly
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Enticed customers with sales and promotions to boost sales
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Conducted regular price comparisons between competitors in order to maintain competitive pricing structures
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Assisted with training and mentoring new team members.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Some College (No Degree) - Business Administration
KingsBorough Community College
Brooklyn, NYHigh School Diploma -
Franklin D Roosevelt High School
Brooklyn, NY06.2022
Skills
- Time Management
- Verbal Communication
- Sales Expertise
- Product Knowledge
- Cold-calling
- Excellent People Skills
- Customer Service
- Adapt to Diverse Groups
- Listening Skills
- Teamwork and Collaboration
- Resilience Under Pressure
- Follow-up Techniques
Awards
Principal Honor Roll certificate for those who have an accumulated average of above 95% for the current school year.
Languages
English
Native or Bilingual
Timeline
Automotive Sales Consultant
Plaza Auto Mall
09.2023 - 10.2024
SALES ASSOCIATE
Champs Sports
04.2022 - 08.2023
Some College (No Degree) - Business Administration
KingsBorough Community College
High School Diploma -
Franklin D Roosevelt High School
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