Ryan ////////nasca
Lancaster
Summary
Results-driven professional with over a decade of experience in managing operations and leading teams. Expertise in strategic planning, effective communication, and fostering collaboration to achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Owner
BleachBright
Buffalo
09.2016 - 11.2026
- Managed daily operations of business, including hiring and training staff.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Utilized feedback to enhance service delivery and address customer concerns effectively.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led team to achieve strategic objectives, fostering a culture of collaboration and innovation.
- Developed strategic plans to increase profitability and efficiency.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
General Manager/Foreman/Laborer Supervisor
Expert Moving And Storage
Buffalo
09.2010 - 08.2016
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created schedules and monitored payroll to remain within budget.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Facilitated customer interactions to enhance satisfaction and foster long-term relationships.
- Identified potential hazards at worksites and took corrective action when necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Business Administration -
Alfred State College
Alfred, NY06-2005
Skills
- Customer relationship management
- Strategic planning
- Financial analysis
- Team leadership
- Employee training
- Operational efficiency
- Staff supervision
- Conflict resolution
- Effective communication
- Time management
- Relationship building
- Client service
Timeline
Owner
BleachBright
09.2016 - 11.2026
General Manager/Foreman/Laborer Supervisor
Expert Moving And Storage
09.2010 - 08.2016
Associate of Business Administration -
Alfred State College