Ryan Neal
Hamilton,Ohio
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Automotive Service Writer
Jeff Wyler Honda of Colerain
Colerain, OH
12.2023 - Current
- Scheduled appointments for service and repairs.
- Greeted customers and answered inquiries about services offered.
- Inspected vehicles to determine necessary maintenance or repair needs.
- Provided cost estimates for labor and parts based on customer needs.
- Ordered parts from suppliers as needed.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Explained repair procedures and pricing options to customers in a clear manner.
- Assisted mechanics with diagnosing complex mechanical problems using computerized diagnostic equipment.
Quick Lane Service Manager
Kerry Ford
Springdale, OH
02.2023 - 12.2023
- Maintained garage safety protocols to meet regulatory and company expectations.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Motivated and supported employees to maintain low turnover.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Express Service Manager
Performance Kings Honda
Mason, OH
03.2022 - 02.2023
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Created written estimates and obtained customer consent to proceed.
- Hired and trained service department staff to drive performance.
- Adhered to customer service standards to foster satisfaction and retention.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Service Writer/ASM
Kings Honda
Mason, OH
10.2020 - 03.2022
- Reviewed each job to ensure that services align with customer specifications
- Answered customer inquiries about products and services provided and promoted installation sales and services
- Ensured work flowed efficiently through shop by ordering parts, determining work status, and updating customers as needed
- Provided administrative support to service department by answering phones, ordering parts, and completing repair orders
- Assisted Service Manager with daily operations in fast-paced shop environment
- Met with customers requiring servicing and repairs, discussed requirements and provided cost estimates
- Wrote work orders, scheduled work, and contacted customers
- Obtained and provided price estimates for designated work before scheduling appointments
- Engaged with customers to understand and resolve issues and answer product questions
- Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken
- Continuously met or exceeded daily service quality and performance scores.
Auto Mechanic Technician
Honda World
Louisville, KY
05.2017 - 09.2020
- Diagnosed operating difficulties on range of vehicles, including cars and trucks
- Replaced significant components such as transmissions, brake systems, and suspension assemblies
- Prepared and updated vehicle records and tracked parts and labor for billing to customers
- Conducted road tests to identify issues based on customer reports
- Conducted computerized and electronic diagnostic tests and interpreted trouble codes
- Complied with established safety practices and procedures, working safely and disposing of hazardous materials properly
- Provided mentorship and technical guidance to less skilled technicians on complicated repairs
- Troubleshot electrical problems with the emissions, fuel and ignition systems using specialized testing equipment
- Test drove vehicles before and after service to test their functionality and the quality of the repairs
- Used special alignment equipment and wheel-balancing machinery to realign the wheels, frames and steering mechanism of different automobiles
- Checked and repaired the brake system on personal vehicles.
Assistant General Manager
Valvoline Instant Oil
Louisville, KY
03.2014 - 06.2017
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Kept operations running smoothly by maintaining adequate supplies to handle peak business hours
- Exemplified strong leadership and maintained company standards and protocols in all locations
- Prepared team schedules and cross-trained staff to meet business demands
- Inspected work areas for compliance with safety and sanitation regulations
- Assisted customers with complaints and implemented creative resolutions to maintain satisfaction
- Monitored and tracked labor cost and assigned break times while monitoring business flow for peak hours
- Assisted in running one of the most successful locations in the nation 24th in the nation out of 704 and 1st for a two bay location.
Education
High School Diploma -
Scott County High School
Skills
- Sales transactions Estimating
- Product and service knowledge Customer service
- Strong Organization
- Organization and recordkeeping Data entry
- Team Player
- Coaching and mentorship
- Reporting and documentation
- Staff management
- Process optimization
- Issue and conflict resolution
- Maintenance & repair
Timeline
Automotive Service Writer
Jeff Wyler Honda of Colerain
12.2023 - Current
Quick Lane Service Manager
Kerry Ford
02.2023 - 12.2023
Express Service Manager
Performance Kings Honda
03.2022 - 02.2023
Service Writer/ASM
Kings Honda
10.2020 - 03.2022
Auto Mechanic Technician
Honda World
05.2017 - 09.2020
Assistant General Manager
Valvoline Instant Oil
03.2014 - 06.2017
High School Diploma -
Scott County High School
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