Ryan Neely
Charlotte,NC
Summary
Well-qualified customer service professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
16
16
years of professional experience
Work History
Customer Experience Guide
Drivetime
Charlotte, NC
06.2021 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Fitness Specialist
Fitness Together
Charlotte, NC
05.2015 - Current
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Educated clients on effective ways to exercise while on business travel, at home and on vacation.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Conducted initial patient assessment and analysis, prepared patient charts, and performed pre-admissions processing.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Scheduled and conducted fitness orientation appointments with new members.
- Devised personalized programs and nutritional plan for clients to achieve optimal results.
- Developed public relations materials, marketing, and advertising strategies.
- Worked with other disciplines to assure cohesive and comprehensive approach to care.
- Maintained detailed personal training records and updated progress after each session for each client served.
Hospital IV Technicain
Moses Cone Hospital
Greensboro, NC
10.2014 - 05.2015
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Demonstrated strong commitment to quality care through continuous training and development.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Certified Pharmacy Technician
Cvs Pharmacy Inc.
Greensboro, NC
05.2007 - 09.2014
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated directly with doctors offices via telephone, fax, and email.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles. - Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Master of Science - Exercise Physiology
University of North Carolina At Greensboro
Greensboro, NC2014
Bachelor of Science - Business Administration
North Carolina State University
Raleigh, NC2007
Skills
Timeline
Customer Experience Guide
Drivetime
06.2021 - Current
Fitness Specialist
Fitness Together
05.2015 - Current
Hospital IV Technicain
Moses Cone Hospital
10.2014 - 05.2015
Certified Pharmacy Technician
Cvs Pharmacy Inc.
05.2007 - 09.2014
Master of Science - Exercise Physiology
University of North Carolina At Greensboro
Bachelor of Science - Business Administration
North Carolina State University
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