Ryan S. Nelson
Oakland,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
08.2017 - Current
- Greet customers, re-booked and rerouted passengers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
After School Instructor/ Teachers Assistant
Vincent Academy
08.2015 - 02.2017
- Made lesson plans, conducted a structured class,
- Helped with homework, researched projects and presented
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Provided support to help students with special needs learn and grow.
Customer Service Rep/ Gate and Ticket Agent
United Airlines
05.2013 - 08.2015
- Greeted customers, Boarded flights, Checked in guest
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Directed passengers to correct loading gates or areas for departures and connections.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
High School Diploma - High School Teaching
Berkeley Adult School
Berkeley, CA06.2005
Degree - Sociology
College of Alameda
Alameda, CASkills
- Customer Service
- Customer Complaint Resolution
- Baggage Handling
- Making Announcements
- Inbound Customer Service
- Outstanding Communication Skills
- Problem Resolution
- Calm and Professional Under Pressure
- Ticket Changes
- Ability to Be a Leader
- Customer Experience
- Active Participation
- Leadership
Timeline
Customer Service Agent
Southwest Airlines
08.2017 - Current
After School Instructor/ Teachers Assistant
Vincent Academy
08.2015 - 02.2017
Customer Service Rep/ Gate and Ticket Agent
United Airlines
05.2013 - 08.2015
High School Diploma - High School Teaching
Berkeley Adult School
Degree - Sociology
College of Alameda
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Corine OronaCorine Orona
Customer Service Representative at Southwest AirlinesCustomer Service Representative at Southwest Airlines
Bolton WhyteBolton Whyte
Duty Supervisor at Southwest AirlinesDuty Supervisor at Southwest Airlines
Mariana OsegueraMariana Oseguera
Assistant Gymnastics Teacher at Ruby's TumblingAssistant Gymnastics Teacher at Ruby's Tumbling