Ryan Neville
Manchester
Summary
Resourceful Water Treatment Plant Operator known for high productivity and efficiency in task completion. Possess specialized skills in water quality analysis, system maintenance, and regulatory compliance. Excel in problem-solving, teamwork, and communication, ensuring successful project outcomes and operational excellence.
Hardworking water treatment plant professional proficient in gathering and testing samples, producing detailed reports, and monitoring the SCADA system. Bring valid credentials and commitment to continuous learning.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Water Treatment Plant Operator
Pennichuck Water
Nashua
08.2018 - Current
- Maintained records of plant operation, including chemical dosages, flow rates, residuals, and other parameters.
- Troubleshot operational issues involving mechanical components of the plant's systems.
- Performed laboratory tests on raw and treated water samples to ensure adherence to safety standards.
- Inspected tanks and pipes for signs of corrosion or malfunctioning equipment.
- Implemented safety protocols to ensure a safe working environment at all times.
- Repaired and maintained pumps, motors, blowers and other mechanical equipment used in the plant's operations.
- Provided training assistance to new operators entering the workforce.
- Followed EPA and OSHA regulations to maintain safety of water and personnel.
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
- Inspected water quality and levels and reported findings to supervisors.
- Backwashed filters to remove dirt, grime and buildups.
- Trained newly hired employees regarding plant equipment operation and industry standards.
- Monitored chemical feed pumps to verify proper chemical dosage in treated water.
- Used SCADA system to maintain appropriate levels.
- Performed housekeeping duties to keep facilities clean and neat.
- Assisted in safe unloading and storage of chemicals.
- Maintained, repaired and lubricated equipment.
Billing Specialist
Pennichuck Water
Nashua
11.2014 - 08.2018
- Answered customer inquiries regarding billings, payments, account status.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Provided support to other departments within the organization as needed.
- Tracked changes in legislation that could affect billing procedures.
- Worked with team members to identify and develop process improvements.
- Answered customer questions to maintain high satisfaction levels.
- Performed additional duties as assigned by management team.
Assistant Manager/Server
Coyote Grille
Waterville Valley
05.2012 - 04.2014
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
MBA - Sustainability And Environmental Compliance
Southern New Hampshire University
Hooksett, NH12-2022
Bachelor of Arts - Business Management
Plymouth State University
Plymouth, NH05-2013
Skills
- Chemical analysis
- Equipment maintenance
- Water quality testing
- SCADA system operation
- Interpersonal Communications
- Leadership and Training capabilities
- Problem Solving water treatment process challenges
- Regulatory compliance
- Troubleshooting mechanical issues
- Customer service
- Process improvement
- Attention to detail
- Problem solving
- Disinfection methods
- Process control
- EPA regulations
- Analyzing water quality
- System monitoring
- Water treatment technologies
- Preventive Maintenance
- Documentation skills
- Operations recordkeeping
Certification
New Hampshire Water Treatment Operator - Grade 3 Certification, New Hampshire Water Distribution Operator Grade 1 Certification, OSHA 10 Certification, Professional Certification in Customer Service, Professional Selling Skills Certification, Permaculture Design
Affiliations
- Coaching
- Cooking
- Golf
- Gardening
- Traveling
Timeline
Water Treatment Plant Operator
Pennichuck Water
08.2018 - Current
Billing Specialist
Pennichuck Water
11.2014 - 08.2018
Assistant Manager/Server
Coyote Grille
05.2012 - 04.2014
MBA - Sustainability And Environmental Compliance
Southern New Hampshire University
Bachelor of Arts - Business Management
Plymouth State University