RYAN NEWSOME
Houston,TX
Summary
Dedicated Army Veteran and Horizontal Construction Engineer (12N) with 8 years of experience delivering exceptional customer service, team support, and mission-focused leadership. Skilled in heavy equipment operation, site preparation, safety management, and high-volume public interaction. Strong communicator known for resolving issues quickly, supporting customers and team members under pressure, and maintaining professionalism in fast-paced environments. Blends military discipline with civilian experience in customer-facing roles across transportation and collision center operations.
Overview
8
8
years of professional experience
Work History
Horizontal Construction Engineer (12N)
U.S. Army
08.2015 - 08.2023
- Provided direct support to military personnel, engineers, and partnering units, ensuring clear communication and timely mission updates.
- Delivered exceptional internal customer service by coordinating equipment needs, scheduling crews, and clarifying mission requirements.
- Operated bulldozers, graders, excavators, and loaders to complete high-precision construction tasks supporting unit and commander objectives.
- Interpreted grade stakes, engineering plans, and site layouts to ensure accurate execution of construction projects.
- Transported heavy equipment using tractor-trailers while ensuring safety compliance and customer communication between departments.
- Led and mentored soldiers, offering coaching, feedback, and conflict resolution for better team performance.
Collision Center Manager
MTJ Paint & Auto Body Shop
09.2019 - 08.2020
- Delivered high-level customer service by explaining repairs, timelines, coverage, and out-of-pocket costs with clarity and empathy.
- Built trust with customers by reviewing warranty coverage, service records, and insurance details.
- Generated repair estimates, communicated repair needs, and ensured customer approval before work began.
- Coordinated with technicians, insurance adjusters, and vendors to maintain smooth workflow and timely updates to customers.
Light Rail Operator
Dallas Rapid Transit
04.2015 - 07.2017
- Served as a frontline customer service representative for daily passengers, ensuring safe, smooth, and reliable transit experiences.
- Managed customer inquiries during service delays and communicated announcements professionally and calmly.
- Operated radio communication systems and provided real-time updates to dispatch, supervisors, and passengers.
- Conducted safety inspections and troubleshooting while prioritizing rider safety and satisfaction.
Education
Bachelor of Arts - Sociology
Texas Southern University
High School Diploma - undefined
Bedford High School
Skills
- Customer Service
- Issue Resolution
- Communication
- Leadership
- Heavy Equipment Operation
- Team Coordination
- Safety & Risk Management
- Client Interaction
- Mechanical Troubleshooting
- Documentation
- Training & Mentorship
- Road Construction
- Equipment Transport
Timeline
Collision Center Manager
MTJ Paint & Auto Body Shop
09.2019 - 08.2020
Horizontal Construction Engineer (12N)
U.S. Army
08.2015 - 08.2023
Light Rail Operator
Dallas Rapid Transit
04.2015 - 07.2017
High School Diploma - undefined
Bedford High School
Bachelor of Arts - Sociology
Texas Southern University