Ryan Nicely
Davenport,IA
Summary
Experienced with vendor relationship management, consistently ensuring optimal procurement processes. Utilizes strategic negotiation and contract management to enhance vendor performance and compliance. Knowledge of data analysis and problem-solving to drive efficiency and results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. IT Vendor Management Analyst
RSM US LLP
08.2022 - Current
- In this role, I manage relationships with vendors and serve as the organization‘s point of contact for the Network & Unified Communications team. Research, analyze, evaluate, and on-board new vendors for software or hardware purchases. I am also responsible for working with Strategic Sourcing, General Counsel, Privacy and Security Counsel. I mentor and facilitate the growth of junior team members, which involves training in a variety of areas of IT Vendor Management of tasks and processes.
IT Vendor Management Analyst
RSM US LLP
08.2018 - 07.2022
- In this role, I managed activities such as tracking and negotiating contract renewals, controlling costs, ensuring service delivery, and software audits. I am responsible for working with vendors to manage relations to ensure the best possible outcomes for our firm.
Senior Service Desk Analyst
RSM US LLP
09.2015 - 07.2018
- Secondary point of contact for IT related issues. In my role as the Finance and Mobile Product lead, my responsibilities include running weekly and monthly reports, testing smartphones with new applications, and updating knowledge documents. I am also responsible for advance troubleshooting issues including in-house software troubleshooting, software installations, and emergency IT related issues when on call.
Service Desk Analyst
RSM US LLP
10.2013 - 08.2015
- I was the first point of contact for all IT related issues for RSM. In this role my responsibilities included troubleshooting all IT issues for software installations, IT hardware, PC troubleshooting, and software troubleshooting. In this role I worked the weekend shift, which required monitoring of all IT related issues and requests without immediate supervision. In the event of network or software outages, I was responsible for notifying the appropriate escalation groups in a quick manner. I was also a mentor to new hires, which involved training in a variety of areas for the Service Desk. My other responsibilities included being a 1.5 Analyst allowing me special access to help troubleshoot advanced technical issues.
Education
AAS - IT/Software Development
Scott Community College
01.2012
High School - undefined
North High School
01.2009
Skills
- Vendor relationship management
- Corporate governance
- Contract negotiation
- Teamwork and collaboration
Certification
HDI Service Desk Analyst Certified
Timeline
Sr. IT Vendor Management Analyst
RSM US LLP
08.2022 - Current
IT Vendor Management Analyst
RSM US LLP
08.2018 - 07.2022
Senior Service Desk Analyst
RSM US LLP
09.2015 - 07.2018
Service Desk Analyst
RSM US LLP
10.2013 - 08.2015
High School - undefined
North High School
AAS - IT/Software Development
Scott Community College
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