Ryan Nichols
St Louis,MO
Summary
Outgoing Customer Service Supervisor in the Command Center with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Southwest Airlines
05.2016 - Current
- Demonstrating exceptional problem-solving abilities in navigating challenging customer scenarios. Finding solutions that met customer needs while maintaining alignment with company policies.
- Overseeing daily operations to ensure we are running an on-time airline.
- Maintaining communication with the NOC/NCP regarding flight status and needs.
Head Cashier
LOWES
06.2011 - 05.2016
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Veterinary Technician
The Pet Doctor
05.2011 - 06.2012
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Assisting the veterinarian with surgeries.
- Compounding and filing prescriptions.
Education
Associate of Science - Veterinary Technology
Sanford Brown College
St. Peters MO04.2011
High School Diploma -
Fort Zumwalt West High School
O'Fallon, MO04.2009
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Positive and Constructive Feedback
- Decision-Making
- Work Prioritization
- Handling Escalations
- Delegating Work
Timeline
Customer Service Supervisor
Southwest Airlines
05.2016 - Current
Head Cashier
LOWES
06.2011 - 05.2016
Veterinary Technician
The Pet Doctor
05.2011 - 06.2012
Associate of Science - Veterinary Technology
Sanford Brown College
High School Diploma -
Fort Zumwalt West High School
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Bolton WhyteBolton Whyte
Duty Supervisor at Southwest AirlinesDuty Supervisor at Southwest Airlines
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Devon ReeseDevon Reese
Front Desk Receptionist at Planet FitnessFront Desk Receptionist at Planet Fitness