Ryan Nielsen
Summary
Instrumental professional with several years of experience acting as technical lead and customer-facing subject matter expert. Tactical professional with background successfully eliminating roadblocks and technical challenges for customers while offering applicable solutions. Personable and highly knowledgeable individual with focus on delivering top-tier customer experiences.
Overview
5
5
years of professional experience
Work History
Technical Account Manager
Weave
03.2023 - Current
- Collaborated with internal teams such as engineering, marketing, and support to provide a comprehensive customer experience.
- Managed multiple accounts simultaneously while meeting deadlines for each one.
- Maintained up-to-date knowledge base of current technologies used by customers.
- Developed customer relationships, identified customer needs and provided technical solutions.
Sales
Mattress Firm
04.2022 - Current
- Proven track record of exceeding sales targets, while overcoming objections, averaging $10,000 in sales weekly.
- Customer relationship management and building, which drives a personal 80% in upsell add-ons through bedding accessories, delivery, and higher quality mattresses
- End-to-end sales lifecycle management, from prospecting, to delivery of services and beyond
- Ensure customer retention, validating satisfaction even after the sales is final
- Customer-focused and solutions-oriented approach
HVAC Installer
Gunther's
04.2021 - 03.2023
- Company Overview: American Fork
- Install residential and commercial HVAC equipment in a construction setting
- Worked in a team environment to ensure a fast and efficient install
- Ensure client is satisfied with equipment & set up
- American Fork
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
- Conducted maintenance on existing HVAC systems to ensure proper operation and energy efficiency.
- Troubleshot HVAC system issues using appropriate tools and test equipment.
Upsells
Vivint
01.2020 - 11.2020
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Identified opportunities for cross-selling additional products and services.
Education
BS - Communications
WGU
12-2025
High School Diploma -
Stansbury High School
Stansbury Park05.2017
Skills
- Professional Demeanor
- Team Collaboration
- Interpersonal Skills
- Task Prioritization
- Excellent Communication
- Problem-solving abilities
- Written Communication
- Customer Retention
References
References available upon request.
Timeline
Technical Account Manager
Weave
03.2023 - Current
Sales
Mattress Firm
04.2022 - Current
HVAC Installer
Gunther's
04.2021 - 03.2023
Upsells
Vivint
01.2020 - 11.2020
BS - Communications
WGU
High School Diploma -
Stansbury High School
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