Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ryan Nitsche

Elk Grove,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Slakey Brothers
08.2015 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided primary customer support to internal and external customers.

Emergency Roadside Assistant

AAA
05.2013 - 08.2015
  • Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Assessed vehicle maintenance status and completed needed service.
  • Led preventive maintenance, safety inspections and annual maintenance inspections.
  • Evaluated completed work prior to release.

Education

AA - Computer Networking And Telecommunications

Consumnes River Collage
Sacramento, CA
06.2002

Skills

  • Customer Relations
  • Active Listening
  • Order Processing
  • Shipping Procedures Understanding
  • Managing Multiple Tasks
  • Computer Proficiency
  • Customer Service
  • Problem-Solving Ability
  • Shipping and Receiving Understanding
  • Critical Thinking
  • Technical Support
  • Calm and Professional Under Pressure

Timeline

Customer Service Representative

Slakey Brothers
08.2015 - 01.2023

Emergency Roadside Assistant

AAA
05.2013 - 08.2015

AA - Computer Networking And Telecommunications

Consumnes River Collage

Similar Profiles

CREATE PROFILE
Ryan Nitsche