Ryan Nolette
Lakeland,FL
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Strategic Planning Advisor
FedEx Services
Lakeland
07.2022 - Current
- Oversaw the FedEx Freight IT business plan and forecast consisting of $64M in annual spend to ensure IT projects complete on time and within budget
- Developed a standardized monthly budget review process for 5 Directors and 1 VP to ensure alignment and accuracy of the FedEx Freight IT finance business plan
- Drove the creation and facilitation of new product strategy business cases, effectively presenting them to executive-level stakeholders and cross-functional partners to influence approval
- Navigated new product demand through the governance roadmap, obtaining approvals from key finance and legal stakeholders resulting in contract execution.
Manager of Invoicing Analysis
FedEx Services
Lakeland
12.2018 - 07.2022
- Directed a revenue operation with 24 direct reports across 5 operational functions, ensuring seamless execution of end-to-end FedEx Freight invoicing resulting in ~$1B in annual revenue
- Reduced work backlog 70% and exceeded operational goals 48% by developing and executing strategic plans to improve operational efficiencies
- Increased work output, stabilizing operations and exceeding the goal of 98.0% for FY22
- Improved operations output 200% by presenting comprehensive data-driven strategic decisions to executive leadership resulting in actionable insights
- Oversaw the relationship with an external vendor and 100 off-site vendor employees to ensure timely and accurate completion of invoicing-related tasks.
Sr. Performance and Planning Analyst
FedEx Services
Lakeland
04.2018 - 12.2018
- Developed and tracked rating employees' performance metrics/standards through data analysis across 5 different operations functions
- Created reporting for data and trend analysis on FedEx Freight rating queues to allow management to make data-driven decisions
- Enhanced the Rating Department's operational efficiencies by identifying and implementing process improvement initiatives
- Created training and development strategy for FedEx Services offsite vendors.
Pricing Analyst
FedEx Services
Lakeland
04.2016 - 04.2018
- Forecasted and modeled customer account data to analyze current and potential customer profitability for accounts up to $1M
- Oversaw financial analysis for a sales force that included 30+ sales executives for Express, Ground and Freight services
- Provided data-driven financial analysis and reporting to Pricing Management for insightful customer account reviews
- Mentored as a subject-matter expert (SME) for all levels of Pricing Analysts on functionality of pricing models and pricing systems.
IT Technical Quality Specialist
FedEx Services
Lakeland
06.2012 - 03.2016
- Achieved $1.2M in annual cost savings by coordinating corporate wide IT projects on behalf of the Quality Assurance department
- Acquired 4 years of software development lifecycle experience within the agile framework.
Education
Master of Business Administration - undefined
Florida Southern College
Lakeland, FLBachelor of Science, Business Administration - undefined
Florida Southern College
Lakeland, FLSkills
Financial Forecastingundefined
Certification
ISTQB Certified Tester Foundations Level - CTFL
Awards
- IT Hall of Fame
- Circle of Excellence Award
Timeline
IT Strategic Planning Advisor
FedEx Services
07.2022 - Current
Manager of Invoicing Analysis
FedEx Services
12.2018 - 07.2022
Sr. Performance and Planning Analyst
FedEx Services
04.2018 - 12.2018
Pricing Analyst
FedEx Services
04.2016 - 04.2018
IT Technical Quality Specialist
FedEx Services
06.2012 - 03.2016
Master of Business Administration - undefined
Florida Southern College
Bachelor of Science, Business Administration - undefined
Florida Southern College
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