Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Timeline
Generic

RYAN NORTON

Amarillo,TX

Summary

Dedicated and performance-oriented leader with a Business Management Associates degree and nine years of experience in the natural gas industry, specifically with Atmos Energy. Possess valuable expertise across various departments, consistently delivering exceptional service and adding value to the team. Driven by the opportunity to contribute skills and make a meaningful impact within a team that values expertise and provides continuous development of leadership abilities.

Overview

9
9
years of professional experience

Work History

Distribution Operator

Atmos Energy
01.2024 - Current


  • Provides comprehensive and safe customer service to the Amarillo and Canyon communities.
  • Responds to customer service requests, including service connections, disconnections, leak and carbon monoxide investigations, and appliance adjustments.
  • Performs essential repairs and maintenance on meters and regulators to ensure system safety and efficiency.
  • Accurately locates and identifies natural gas lines to assist internal and external developers and contractors, ensuring safety and preventing service disruptions.
  • Contributes to company revenue projects by upgrading equipment and ensuring compliance with routine maintenance requirements.
  • Supports various service and construction departments by stepping in as needed to assist with ongoing projects.

Distribution Operator

Atmos Energy
05.2022 - 01.2024
  • Responsible for delivering comprehensive and safe customer service to a community encompassing five rural towns in a town operator role.
  • Independently manages all customer service requests, including service connections, disconnections, leak and carbon monoxide investigations, and appliance adjustments.
  • Performs essential repairs and maintenance on meters and regulators to ensure safe and efficient operations.
  • Serves as the primary company representative in community relations efforts, working closely with government agencies and city officials.
  • Accurately locates and identifies natural gas lines to assist internal and external developers and contractors, ensuring safety and preventing service disruptions.

Construction Operator

Atmos Energy
07.2021 - 05.2022
  • Installed and maintained natural gas distribution lines, meters, and regulators while ensuring safety for both employees and customers.
  • Responded to emergencies, including cut gas lines, to perform safe and efficient repairs while minimizing service disruptions.
  • Conducted leak investigations and accurately located underground natural gas lines to prevent hazards.
  • Analyzed maps and maintained precise records and reports to ensure compliance with company policies and regulatory requirements.
  • Gained hands-on experience operating heavy machinery and equipment in support of installation and maintenance tasks.

Senior Service Technician

Atmos Energy
06.2017 - 07.2021
  • Delivered safe and reliable natural gas service to business partners, ensuring consistent and efficient operations.
  • Responds to customer service requests, including service connections, disconnections, leak and carbon monoxide investigations, and appliance adjustments.
  • Performs essential repairs and maintenance on meters and regulators to ensure system safety and efficiency.
  • Monitored all work environments to ensure safety for both employees and customers while maintaining accurate records for all tasks performed.
  • Installed and disconnected services, replaced and repaired meters and regulators, and performed various maintenance projects to ensure system reliability and efficiency.

Customer Support Associate

Atmos Energy
09.2016 - 06.2017
  • Responded to emergency calls in high-pressure situations, ensuring swift and effective resolution.
  • Maintained composure under pressure, ensuring safety protocols were followed in urgent and high-intensity scenarios.
  • Collaborated in a team environment, utilizing strong communication and customer service skills to achieve company goals and maintain safety for employees and customers.
  • Assisted customers by addressing inquiries, resolving concerns, and processing payments efficiently.
  • Scheduled appointments for technicians and customers, ensuring timely service and operational efficiency.
  • Maintained accurate records of customer interactions, service requests, and emergency responses to support operational efficiency and compliance.

Education

Associates in Business Management - General Business

Amarillo College
Amarillo, TX
05.2023

High School Diploma -

Tascosa High School
Amarillo, TX
05.2014

Skills

  • Proficient in Microsoft Office and Word Processing
  • Excel Spreadsheet Management
  • Smartwork
  • Fieldsmart Proficiency
  • Geographic Information Systems
  • CRM Operations
  • Korterra Expertise
  • 811 Process Compliance
  • Commitment to Team Success
  • Effective Time Management
  • Customer Service Skills
  • Heavy Equipment Operation
  • Proficient in Safety Regulations

Awards And Acknowledgements

  • Safety Team Lead, Presented safety meetings and lead others in the compliance of company safety procedures to both internal and external parties from 2019 to 2023.
  • OJT Instructor, Providing knowledge and training to fellow employees to perform the job duties of a Service Technician.
  • Commercial Driver's License, Obtained a Commercial Driver's License in January of 2022.

Timeline

Distribution Operator

Atmos Energy
01.2024 - Current

Distribution Operator

Atmos Energy
05.2022 - 01.2024

Construction Operator

Atmos Energy
07.2021 - 05.2022

Senior Service Technician

Atmos Energy
06.2017 - 07.2021

Customer Support Associate

Atmos Energy
09.2016 - 06.2017

Associates in Business Management - General Business

Amarillo College

High School Diploma -

Tascosa High School

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