Microsoft Office
Ryan Nullmeyer
New Braunfels,TX
Summary
Experienced with troubleshooting complex technical issues to ensure smooth operations. Utilizes effective communication and problem-solving skills to resolve user concerns promptly. Knowledge of customer service principles and support tools, fostering positive user experiences.
Overview
19
19
years of professional experience
Work History
Support Specialist
Inside Real Estate
10.2022 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Quality Control Specialist
BoomTown
03.2018 - 10.2022
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Initiated process improvements that led to reduced waste and increased production efficiency.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
Client Care Coordinator
BoomTown
05.2017 - 03.2018
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
Cashier
Disneyland Resort
12.2011 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Cashier
Albertsons
03.2009 - 10.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Grocery Bagger
Albertsons
06.2006 - 03.2009
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Education
General Studies
Fullerton College
Fullerton, CASkills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Ticket management
Software
Google Drive
HTML/CSS knowledge
Interests
- Strategy Games
- Virtual Reality
- Web Development and Design
Timeline
Support Specialist
Inside Real Estate
10.2022 - Current
Quality Control Specialist
BoomTown
03.2018 - 10.2022
Client Care Coordinator
BoomTown
05.2017 - 03.2018
Cashier
Disneyland Resort
12.2011 - 11.2016
Customer Service Cashier
Albertsons
03.2009 - 10.2011
Grocery Bagger
Albertsons
06.2006 - 03.2009
General Studies
Fullerton College
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