Ryan Oakley
Nashville,Tennessee
Summary
Results-driven project manager with over twelve years of experience successfully leading cross-functional teams and delivering projects on time and within budget. Expertise in program management, business operations, and security business group management. Proven track record in managing a variety of functional areas including programs, enablement, and virtual customer success management. Skilled in delivering live and virtual events, creating custom training programs, and driving strategic initiatives to foster operational excellence within dynamic organizations.
Overview
9
9
years of professional experience
Work History
Program Leader
Cisco
08.2022 - 04.2024
- Developed and executed comprehensive career develop plans aligning with people leaders with their direct reports on clearer goals for both employee and org
- Developed and implemented a comprehensive suite of micro-learning modules to facilitate seamless transitions from an à la carte to a suite-based model, enhancing employee understanding and adoption of new operational frameworks
- Crafted articulate and impactful communications, presentations, and status updates tailored for senior executives and key stakeholders, fostering a culture of transparency and accountability while driving alignment and buy-in for the organization's new security vision and strategy.
- Enhanced employee education initiatives by spearheading collaborations with industry-leading entities such as SANS and other renowned third-party vendors, ensuring our workforce remains at the forefront of evolving network security landscapes.
Business Operations Manager
Cisco
09.2020 - 08.2022
- Orchestrated and streamlined the alignment of L1 & L2 management objectives and key results (OKRs) using Workboard, optimizing performance tracking and goal attainment within the organization's leadership tiers.
- Applied advanced data analysis techniques to navigate and mitigate the operational challenges posed by the COVID-19 pandemic, facilitating strategic decision-making regarding employee work arrangements such as return-to-office protocols, hybrid models, and remote work balance, ensuring continuity and productivity across the organization.
- Served as the primary liaison and strategic partner for our high-value multi-million dollar account with the prestigious SANS Institute, consistently delivering exceptional service and fostering mutually beneficial relationships to drive continued growth and success
- Managed and optimized the budget for our engagement with SANS Institute, ensuring efficient allocation of resources while spearheading the development and implementation of a structured process empowering employees to continuously enhance their cybersecurity acumen, thereby fortifying the organization's defense against evolving threats
- Collaborated closely with senior leadership and marketing teams to spearhead the development and delivery of three dynamic and impactful product portfolio training programs per quarter, empowering sales teams with comprehensive knowledge and enabling them to effectively creating collaboration across product teams.
Project Manager
Cisco
09.2018 - 09.2020
- Lead for CX Enablement team in delivery and executing all workshops , “How-To”, and event tracking for the Americas resulting in the high volume of new opportunities from stakeholders.
- Averaged 47 events hosted/facilitated quarter over quarter with $0 cost to budget during the COVID pandemic which kept training and enablement plans on course for the year.
- Logistically planned and delivered the first LATAM BCS & Solution Support workshop in 6 countries over Latin and South America in 2019 leading to 300+ employees trained live for the first time
- Streamlined the process of event tracking across the America’s CX Enablement team resulting in visibility to SVP level
- Collaborates regularly with Sr. Management and VPs to ensure delivery of enablement to appropriate audience within strict deadlines
Enablement Manager
Cisco
06.2017 - 08.2018
- Implemented and maintained 15 playbooks for the Customer Success organization within GVS&CS creating the first digital resources for engagement by product offering
- Delivered face to face trainings to Customer Success Managers (CuSMs) across 4 continents on multiple Cisco architectures resulting in faster time for new hires to be customer ready
- Created process for CuSMs to channel feedback from frontline to enablement to help drive better knowledge share and training
- Worked with architect specific enablement managers with the use of “master books” to ensure deadlines were met for go-live dates
- Worked with product management and engineering regularly to ensure enablement efforts were in-line with their updates creating accurate collateral to be serve our customers
Virtual Customer Success Manager
Cisco
11.2015 - 05.2017
- Supported and conducted health checks for 90+ customers quarter over quarter for security architecture creating millions in $$ of lead opportunities
- Helped create and streamline the process for AMP & NGFW health check engagements making it easier for fellow CuSM to have security conversations with customers
- Team SME for AMP & NGFW knowledge share
- Received the Road Runner award from CS director scale of of customer success work
- Trained teams across the Americas as part of the Customer Success new hire training
Business Development Specialist
ServiceSource (Now Concentrix)
12.2014 - 05.2017
- Worked with L1 and L2 management to drive offer acceleration creating new opportunities from client to the team
- Helped onboard new offerings that our clients needed launched within a timely manner keeping teams aligned with go-live dates
- Coached reps to achieve better outcomes with their customers by providing high performance sales plays
- Hosted multiple training events across numerous subjects to give our reps the edge over competition with their customers
Education
Bachelor of Arts - Business Administration
Middle Tennessee State University
Murfreesboro, TNSkills
- Relationship Building
- Activity Planning
- Program activities
- Issue Resolution
- Program Development
- Critical Thinking
- Team Collaboration
- Event Planning
Timeline
Program Leader
Cisco
08.2022 - 04.2024
Business Operations Manager
Cisco
09.2020 - 08.2022
Project Manager
Cisco
09.2018 - 09.2020
Enablement Manager
Cisco
06.2017 - 08.2018
Virtual Customer Success Manager
Cisco
11.2015 - 05.2017
Business Development Specialist
ServiceSource (Now Concentrix)
12.2014 - 05.2017
Bachelor of Arts - Business Administration
Middle Tennessee State University
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