Ryan Oatley

Fountain Worker

Aria Hotel & Casino

08.2012 - 07.2025

Assisted customers with menu selections, ensuring their needs were met while upholding company standards.
Contributed ideas for menu updates based on popular trends or seasonally available ingredients.
Developed rapport with customers through friendly interactions, fostering loyalty to the establishment.
Displayed strong multitasking abilities by handling multiple orders simultaneously, ensuring timely completion of tasks.
Trained new employees in standard operating procedures, ensuring consistency in product quality and service delivery.
Participated in regular staff meetings to discuss improvements in operations, resulting in streamlined processes and higher levels of customer satisfaction.
Implemented proper sanitation procedures to ensure compliance with health department regulations.
Demonstrated expertise in crafting visually appealing dessert presentations that enticed customers.
Executed daily opening and closing procedures following established guidelines for maximum efficiency.
Managed cash register transactions accurately, maintaining financial integrity within the establishment.
Adhered to safety protocols while operating machinery such as blenders or mixers, preventing accidents or equipment damage.
Performed routine maintenance on equipment to ensure smooth operation and reduce downtime due to malfunctions.
Maintained a clean and organized work environment for optimal efficiency and customer appeal.
Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
Supported team members during busy periods by stepping in to assist with various duties as needed.
Increased sales by upselling additional items and promoting seasonal specials.
Enhanced customer satisfaction by efficiently preparing and serving beverages, snacks, and ice cream products.
Collaborated with team members to provide efficient service during peak hours, reducing wait times for customers.
Provided exceptional customer service by promptly addressing concerns or complaints from patrons.
Kept kitchen, counter and dining areas cleaned and sanitized.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Accurately operated cash register to process customer payments.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Replenished serving stations with fresh food and cleaned up spills.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Documented customer orders and conveyed special requests to kitchen staff.
Prepared salads, soups and sandwiches for customers.
Brewed coffee and tea and changed out drink station syrups.
Filled out daily shift log to record amount of food prepared, used and leftover.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Reconciled receipt totals, cash and credit payments to address shortages.
Backed up servers by setting up trays and completing some food deliveries.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Observed customer purchases in line and differentiated between standard portions.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Completed milkshakes and ice cream desserts for customers.
Partnered with management to create promotional offers that attracted new customers and increased overall sales revenue.
Received training on equipment maintenance and troubleshooting procedures.
Followed health and safety guidelines to ensure compliance standards.
Adapted quickly to changing customer demands during peak hours.
Collaborated with team members to streamline service processes.
Assisted customers with beverage selection and order inquiries.
Learned proper beverage preparation techniques and ingredient handling.
Maintained cleanliness and organization of work area to ensure safety.
Operated fountain equipment to produce beverages efficiently.
Collaborated with kitchen staff to ensure timely meal preparation and service.
Delivered food orders promptly and accurately to enhance guest satisfaction.
Trained new staff on food running procedures and restaurant policies.
Maintained knowledge of menu items to answer guest inquiries effectively.
Implemented feedback mechanisms to identify areas for service improvement.
Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
Assisted in training new food runners, improving team efficiency and service quality.
Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
Managed food presentation before delivery, ensuring all dishes met quality standards.
Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
Greeted customers and provided menus upon arrival to dining room.
Processed payments for orders and provided customers with change.
Set up advertising signs and displays on shelves, counters and tables.
Offered product samples, answered questions and helped customers find items.
Processed customer transactions efficiently using POS systems.
Provided exceptional customer service, resolving inquiries and complaints promptly.
Managed cash drawer, ensuring accurate cash handling and reconciliation.
Trained new employees on operational procedures and customer service standards.
Implemented inventory management practices to maintain stock levels effectively.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.
Answered questions about store policies and addressed customer concerns.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Prepared and served high-quality coffee beverages in fast-paced environment.
Trained new baristas on equipment operation and beverage preparation techniques.
Monitored equipment performance, ensuring timely maintenance and repairs.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Followed exact recipes for mixing and preparing beverage and food items.

Summary

Overview

Work History

Fountain Worker

Education

High School Diploma -

Skills

Timeline

Fountain Worker

High School Diploma -

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